Senior Technical Account Manager – Multi-Site FM (London)

CBW Staffing Solutions; Greater London; On-site; GBP 72,000 - 98,000; Full time

Job summary

CBW Staffing Solutions is recruiting a Technical Account Manager for a hard FM service provider on a landmark contract in Central London, near London Bridge. The role focuses on delivering first-class service, managing the maintenance team and contract performance.

You will lead client relationships, oversee KPIs and SLAs, and coordinate with the on-site team to ensure timely completion of reactive and scheduled works. Strong leadership and communication are essential.

Qualifications

• Recognised apprenticeship and electrical qualification (C&G, HNC/HND).
• Proven experience managing multi-site businesses.
• Ability to prioritise and solve problems under pressure with innovative solutions.
• Team player committed to quality and professionalism.
• Strong people management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure client satisfaction levels are maintained at a high level to grow contract scope and responsibilities.
• Meet contract KPIs and SLAs, and maintain contract knowledge for monthly reviews.
• Attend strategic/operational meetings with the client on a weekly basis or as required.
• Oversee reactive and PPM works orders to ensure timely completion and close out.
• Provide leadership and management to the site team.

Job description

CBW Staffing Solutions is recruiting a Technical Account Manager for a hard FM service provider on a landmark contract in Central London, near London Bridge. The role focuses on delivering first-class service, managing the maintenance team and contract performance.

You will lead client relationships, oversee KPIs and SLAs, and coordinate with the on-site team to ensure timely completion of reactive and scheduled works. Strong leadership and communication are essential.