Senior Technical Account Manager - Alternative Investment Funds

ZipRecruiter; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in London seeks a Senior Technical Account Manager specializing in Alternative Investment Funds. This role focuses on providing exceptional support to content partners and involves project management across multiple stakeholders. Candidates should have over 5 years of experience in financial services and strong customer service skills. Technical knowledge in tools like Excel, SQL, and Python is preferred.

Qualifications

• 5+ years of work experience in the financial services industry.
• Exceptional customer service skills to handle multiple client queries.
• Understanding of capital markets and investment lifecycle.

Responsibilities

• Provide outstanding support to content partners.
• Maintain and improve relationships with Content Partners.
• Work closely with a team to understand clients' data needs.

Skills

Customer service skills

Interpersonal skills

Project management

Communication skills

Understanding of capital markets

Tools

Excel

SQL

Python

Job description

Overview

Senior Technical Account Manager - Alternative Investment Funds

Location: London

Business Area: Data

Ref #: 10045346

What's the role

The Alternatives Technical Account Managers are a group of individuals who play a vital role in delivering exceptional service and technical support to our new and existing content partners and customers. Our account managers work proactively with our partners to ensure Bloomberg is the platform of choice for the dissemination of their content.

Responsibilities

• Provide outstanding support to our content partners so that they trust us with their valuable content
• Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets
• Prioritize and manage projects with multiple stakeholders to maximize efficiency and return on investment
• Work closely with a global team of account managers, technical specialists and product managers to better understand our clients' data needs and key market trends and develop your account strategy
• Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team
• Become a true subject matter expert in Alternative Investments by leveraging business intelligence to help spot trends, identify gaps and areas for data acquisition and data content improvements

You'll need to have

Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills vital for the role.

• 5+ years of work experience in the financial services industry, including exchanges, market data providers or financial institutions
• Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and projects simultaneously
• Understanding of capital markets and the investment lifecycle for private assets
• Good interpersonal skills and a desire to work directly with customers
• Excellent written and verbal communication skills

We'd love to see

• Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements
• Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python

Does this sound like you?

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.