Senior Technical Account Manager - Alternative Investment Funds

Bloomberg L.P.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial information firm in London is looking for a Senior Technical Account Manager to enhance client relationships and manage technical support. The role demands over 5 years of experience in the financial services industry, excellent customer service capabilities, and skills in Excel, SQL, or Python. If you meet these qualifications, we encourage you to apply for this impactful position.

Qualifications

• 5+ years of work experience in the financial services industry.
• Ability to handle multiple client queries and projects simultaneously.
• Excellent written and verbal communication skills.

Responsibilities

• Provide outstanding support to content partners.
• Establish and improve relationships with Content Partners.
• Manage projects with multiple stakeholders.
• Work closely with account managers and product managers.
• Proactively manage campaigns for quality content.

Skills

Customer service skills

Understanding of capital markets

Interpersonal skills

Tools

Excel

SQL

Python

Job description

Overview

Senior Technical Account Manager - Alternative Investment Funds

Location: London

Business Area: Data

Ref #: 10045346

Description & Requirements: At Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we’re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately.

Our Team

The Alternative Investment Funds team supports Bloomberg’s suite of private markets data from fund launch to liquidation, seed round to IPO and all the data in between. Whether a fund investor, manager or advisor, the Alternative Investment Funds team has the data, solutions and industry network to help the clients take their fund and company analysis to the next level.

What’s the role

The Alternatives Technical Account Managers are a group of individuals who play a vital role in delivering exceptional service and technical support to our new and existing content partners and customers. Our account managers work proactively with our partners to ensure Bloomberg is the platform of choice for the dissemination of their content.

We’ll trust you to

• Provide outstanding support to our content partners so that they trust us with their valuable content
• Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets
• Prioritize and manage projects with multiple stakeholders to maximize efficiency and return on investment
• Work closely with a global team of account managers, technical specialists and product managers to better understand our clients’ data needs and key market trends and develop your account strategy
• Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team
• Become a true subject matter expert in Alternative Investments by leveraging business intelligence to help spot trends, identify gaps and areas for data acquisition and data content improvements

You’ll need to have

Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills vital for the role.

• 5+ years of work experience in the financial services industry, including exchanges, market data providers or financial institutions
• Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and projects simultaneously
• Understanding of capital markets and the investment lifecycle for private assets
• Good interpersonal skills and a desire to work directly with customers
• Excellent written and verbal communication skills

We’d love to see

• Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements
• Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python

Does this sound like you?

Apply if you think we\'re a good match. We\'ll get in touch to let you know what the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]