Senior Technical Account Manager

ZipRecruiter; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a leading company as a Technical Account Manager, where you'll leverage your cloud tooling expertise to guide customers through their post-sales journey. Engage with diverse teams, tackle integration challenges, and help clients maximize the value of their data. This high-impact role offers a collaborative environment in London with significant growth potential.

Benefits

Bonus

Healthcare

Stock Options

Qualifications

• Deep experience with cloud tooling and observability tools.
• Ability to troubleshoot containerized environments.

Responsibilities

• Guide customers through post-sales journey and implementation.
• Engage with product teams and manage customer relationships.

Skills

Cloud Tooling

Technical Communication

Troubleshooting

Tools

Grafana

DataDog

Splunk

Job description

Job Description

Join a team rewriting the rules of observability.

A platform at the bleeding edge, empowering businesses to understand and act on their data through better observability, all in real time. Innovation removes the need for unnecessary indexing, cutting costs and complexity. Truly end to end, the platform encompasses everything; from logs to metrics, traces to security events, all with a cost reduction of up to 70%.

Here is where you step in. You’re a seasoned, technically minded TAM, ready to become the go-to expert for customers. They’ve signed the dotted line and now need you to show them how excellent the tools are. You’ll guide them on the full implementation, taking them seamlessly through the post-sales journey into a fully fledged platform believer!

You’ll engage and manage all things product from software engineers to the C-suite, building lasting relationships and helping clients unlock maximum value from their data. This could be anything from onboarding complex systems, tackling integration challenges, or leading technical sessions that showcase just how brilliant this product is.

This is a high-impact role that demands serious technical firepower. You’ll need deep experience with cloud tooling, hands-on knowledge of observability tools e.g., Grafana, DataDog, or Splunk, and the ability to troubleshoot containerized environments like a pro. You have the technical knowledge and the confidence to convey this to whoever needs to hear it.

A high-impact role, this company is built on its people. Smart individuals who can make an impact, those who think, see, and do with a customer-obsessed mindset. Clear communicators, who can bring the technical skills to customers crying out for help. This is a position where your work will make a real difference to the customers you work with. Truly enabling businesses to be better with a great product.

The team is based in London, with two office days weekly for collaboration, planning, and knowledge sharing. On offer is a high-growth environment, with an international organization with a realistic IPO on the horizon. You’ll be rewarded with bonus, healthcare, and stock options: money that could change your life.

To find out more, reach out for more details.