Senior Team Lead – Elder Care & Housing Services

Outward Housing; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days Annual Leave

Comprehensive Learning & Development

Cycle-to-Work Scheme

Death in Service Benefit

Health Assured - EAP

Eye care Vouchers

Flu Jab Reimbursement

Pension Scheme

Purchase Additional Annual Leave

Refer-a-Friend Scheme

Job summary

Outward Housing seeks a confident and compassionate Team Manager to lead our Elder Extra Care sheltered schemes across Hackney and Camden. You will oversee a dedicated team delivering housing-related support and tenancy management, ensuring residents live safely, independently and with dignity.

You will shape person-centred services, manage day-to-day operations, and build strong partnerships with residents, families, local authorities and commissioners.

Qualifications

• At least one year's experience of managing staff.
• Experience recruiting, supervising, developing and supporting teams.
• Experience delivering services meeting contract requirements and quality standards.
• Knowledge of housing-related support, tenancy sustainment, rent arrears and repairs.
• Understanding safeguarding, risk management and support planning for adults at risk.
• Strong relationship-building with residents, colleagues, families and partners.
• Clear written communication, numeracy, organisational and IT skills.
• Commitment to equality, diversity, inclusion and continuous improvement.
• Level 5 qualification in health/social care or housing, or willingness to work towards one.
• Access to a smartphone capable of SMS and authentication apps.
• Right to Work in the UK; visa sponsorship unavailable.

Responsibilities

• Lead, motivate and support staff across Elder Extra Care sheltered schemes, ensuring they have the guidance, supervision and development they need to deliver excellent services.
• Champion person-centred support that promotes independence, choice, safety, wellbeing and dignity for older residents.
• Oversee support planning, tenancy sustainment, risk management, safeguarding, resident involvement and partnership working.
• Manage day-to-day housing and property management processes, including voids, lettings, rent and service charge arrears, repairs and safety checks.
• Build strong working relationships with residents, colleagues, commissioners, local authorities, families and partner agencies.
• Monitor budgets, service charge expenditure, performance information, complaints, records, audits and inspections.
• Ensure the service is delivered in line with Outward's policies, procedures, contractual requirements and values.
• Provide frontline management cover when needed, including some evenings, weekends, bank holidays and participation in on-call arrangements.

Job description

Outward Housing seeks a confident and compassionate Team Manager to lead our Elder Extra Care sheltered schemes across Hackney and Camden. You will oversee a dedicated team delivering housing-related support and tenancy management, ensuring residents live safely, independently and with dignity.

You will shape person-centred services, manage day-to-day operations, and build strong partnerships with residents, families, local authorities and commissioners.