Senior Team Lead

Hollybank Trustees Ltd; Belfast City District; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free Access NI

Free uniform

Cycle to Work scheme

Bluelight Card

Wellbeing package

Local business discounts

Job summary

Connected Health is seeking a Senior Team Lead to support Community Care Managers and Service Managers in overseeing service quality, ensuring compliance with the Quality Assurance Policy, and helping the organisation meet its objectives.

You will collaborate with Local Authorities, Service Users, family members, and health professionals, coordinate teams, maintain rotas, generate reports, and contribute to ongoing service development.

Qualifications

• 6 months administrative experience.
• Minimum of three months coordination experience.
• GCSE English and Maths (C or above).
• Strong telephone skills.
• Excellent organizational and planning skills.

Responsibilities

• Provide support and guidance to the Coordination Team to ensure Connected Health clients receive the best outcomes.
• Oversee coordination procedures and work alongside Senior Coordinators.
• Assist the Coordination Manager in day-to-day running of coordination.

Skills

Phone skills

Organizational skills

Administrative experience

Coordination experience

Fast learner

GCSE English & Maths

Team management

Team training

Care legislation knowledge

Care industry experience

Job description

Location: On site / Belfast, UK
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Annual Salary range:from £ 30,000.00 to £ 32,000.00

About the role

Working within the Coordination team, the Senior Team lead supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.

Why Choose Connected Health

Recognition & Rewards: Employee of the Month, Quarter, and Year awards

Career Growth: Ongoing training and professional development opportunities

Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

ESSENTIAL CRITERIA

• Strong telephone skills
• Excellent organizational and planning skills.
• 6 months administrative experience.
• Minimum of three months co-ordination experience
• Fast Learner, self-starter with an entrepreneurial spirit
• Must have English and Mathematics GCSE, Grade C or above

DESIRABLE CRITERIA

• Previous experience of Managing a team
• Previous experience of training a team
• Understanding of legislation concerned with care provision.
• Experience working within the care industry

ABILITIES, SKILLS & BEHAVIOURS

• Dedication and commitment
• Sound understanding of good care principles
• Ability to cope under pressure
• Calm and patient
• Ability to deal with change or emergencies
• Ability to display empathy and understanding
• Flexible and reliable
• Provide support and guidance to a co-ordination Team, to ensure the Connected Health clients receive the best outcomes in everything we do.
• To be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.
• Be knowledgeable on Connected Health’s policies and procedures. Ensuring the Connected Health Policies & Procedures are always adhered to provide a safe working environment.
• Passionately promote the aims and values of Connected Health.
• Overseeing coordination procedures working alongside other Senior Coordinators
• Assisting the Coordination Team Manager in the day to day running of coordination
• Supervising team in the absence of the Coordination Manager
• Responsible for sourcing and implementing new packages, with a knowledge of all capacities for both clients and staff in the area.
• Working closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.
• Creation and maintenance of accurate staff rotas, ensure continuity of care.
• Compiling reports for invoicing, payroll, and management.
• Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day.
• Maintain all client activity on IT system.
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
• To always represent the Company in a professional manner, on the telephone, face to face or in written communication.
• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
• To always maintain confidentiality and carry out the Company’s Confidentiality Policy.
• To report to the Coordination Manager any issues regarding the safeguarding of clients.
• To ensure the continuous improvement of service delivery
• To participate in company wide projects
• To carry out any other tasks required by the company

About Us

At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.