Community Care Manager- South Belfast

Connected Health; Belfast City District; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

KPI bonus

Sign-on bonus

Refer a friend

Cycle to work

Wellbeing package

Uniform provided

Job summary

Connected Health is seeking a Community Care Manager for South Belfast. You will lead a care team, manage workloads and inductions, and ensure high standards of service in the community. This role focuses on development, on-call coverage, and collaboration with coordinators to drive business growth and quality care.

You will oversee client reviews, liaise with Health Trusts, and report safeguarding concerns promptly while maintaining strong communication with the Quality team.

Qualifications

• 3+ years' experience in domiciliary care.

Responsibilities

• Maintain relationship with the coordinator to support development and growth.
• Lead the Care Team and manage weekly workload, leave, sickness, supervision, and appraisals.
• Be accountable for on-call telephone services across the area Monday to Sunday.
• Oversee inductions for new starters and conduct staff reviews and disciplinaries.
• Participate in client reviews and liaise with Health Trusts as required.
• Report safeguarding or client issues to Line Manager and coordinate with Quality & Compliance.

Skills

Leadership

Team management

Rota planning

Community care

Job description

Join our team as a Community Care Manager across South Belfast. Are you passionate about domiciliary care and ready to take the next step in your leadership journey? As Community Care Manager, you'll play a key role in shaping exceptional care within the community, supporting both our service users and the incredible care teams who deliver life-changing support every day. You'll lead with compassion, empower your team to succeed, and help us continuously improve the way we care.

Why Choose Connected Health

• Bonus: Up to £2000 a year KPI Bonus
• Sign On Bonus: Receive a £200 bonus
• Recognition & Rewards: Employee of the Month, Quarter, and Year awards
• Refer a Friend: Earn £200 for successful referrals
• Career Growth: Ongoing training and professional development opportunities
• Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Key responsibilities and duties:

• Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
• Will be able to work towards business growth targets and KPI's.
• Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
• Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
• Following internal company process and procedure, liaising with the Finance and HR Team.
• Ensuring regular communication on a team and individual basis.
• To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
• Manage and attend Client reviews as required.
• Deal directly with Care Managers and Health Trusts as required.
• Manage the onboarding of new clients
• To provide emergency care assistant cover as required.
• Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
• Communicate and participate effectively with the Quality and Compliance team re: NISCC and Incident Management
• Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
• Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

To undertake any other reasonable duties as required*

Who We Are Looking For

• 3+ years' experience in domiciliary care
• Full, valid UK driving licence and appropriate insurance for your vehicle business purposes
• Experience Leading a team
• Previous experience creating rota's
• Using your initiative to make the lives of our service users better
• Think creatively to solve problems and overcome obstacles
• Be flexible and able to work in the community to cover sickness if needed
• Positive & Engaging
• Ability to build great working relationships
• Punctual & Reliable
• Committed to the health and social care career path
• Excellent at communicating
• Great at planning and organising their own workload

About us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf

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