Senior Systems Engineer

University of Surrey; Guildford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Market Leading Pension

Up to 40 Days Holiday: 25 Days + 7 Uni

Bank Holidays

Job summary

The University of Surrey seeks a Senior Systems Engineer to design, deliver and support secure, high-quality IT services campus‑wide. You will lead Microsoft 365 development with a focus on EntraID, Exchange and OneDrive, translating business needs into testable IT solutions.

As part of a vibrant IT team, you will mentor colleagues, handle incidents and changes, and collaborate with suppliers on tenders to drive innovation while ensuring reliable, scalable systems that enhance student experience

Responsibilities

• Lead role as IT Systems SME, liaising with internal IT teams, external suppliers and contractors during design, development and implementation stages.
• Provide technical consultancy and third line support for IT systems and services.
• Ensure testing and knowledge transfer are complete at Go-Live through the Technical Change Request Process.
• Assist Procurement on tender exercises, contributing technical requirements and coordinating evaluations.
• Manage incidents, problems and service requests, documenting workarounds and resolutions where needed.

Job description

As part of an exciting digital transformation, the University of Surrey is seeking a Senior Systems Engineer.

This role ensures that existing and new IT services and systems are of a high quality, highly functional and sustainable for the University. This includes utilising advances in technology and industry practice to ensure the effective design and efficient implementation of secure, quality IT services.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities:

You will primarily focus on Microsoft365 development/continuous improvement specializing in EntraID, Exchange and OneDrive. This would include shaping and defining business requirements, applying a firm technical understanding to develop the requirements through analysis into deliverable, testable and appropriate IT solutions. The post holder will document requirements and promote suitable IT solutions that exploit existing capabilities and proposing new solutions in accordance with University’s architecture.

Responsibilities include:

• Take an active and often lead role as an IT Systems subject matter expert, liaising closely with internal IT technical teams, external suppliers and contractors during the design, development and implementation stages of IT projects.
• As an IT systems subject matter expert, provide technical consultancy and third line support for IT systems and services.
• At the Project Go-Live stage and through the Technical Change Request Process, ensure that all relevant testing, documentation and transition of knowledge and skills to appropriate teams have been completed and agreed with the relevant teams to enable smooth transfer into a fully supported operational state.
• Where dictated by the scale of the likely budget, partner with Procurement to complete tender exercises. This includes providing input into the sections of the Invitation to Tender document covering technical requirements and co-ordinating the technical evaluation of the tender responses.
• Manage to a high standard a case load of incidents, problems and service requests, and where necessary find and document new workarounds and resolutions.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Access to on site leisure facilities at discounted rates