Senior Sustainability Product & Services Manager

ISS Facility Services UK; Bolton; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Flexible working arrangement

Job summary

ISS Facility Services UK is seeking a Sustainability Product/Services Manager to join the UK Government Account team. You will lead a team of 4 Product Managers, ensuring the performance of core Sustainability services across the UK. Responsibilities include managing sustainability performance, leading teams, and driving continuous improvement initiatives.

The ideal candidate will have extensive experience in sustainability services and performance management within complex operational environments.

Qualifications

• Experience of managing sustainability services and service-led delivery.
• Proven experience of leading and developing teams effectively.
• Strong experience in working with KPI frameworks and performance processes.

Responsibilities

• Oversee and manage performance of sustainability services.
• Lead a team of Product Managers ensuring delivery to KPIs.
• Identify performance risks and manage issues effectively.

Skills

Team leadership

Performance management

Sustainability services

KPI frameworks

Job description

Benefits

• Competitive salary plus private healthcare
• Mon to Fri
• 3 days at ISS Bolton Office or client site, 2 days PW at Home with some travel to ISS and Client sites further afield on company expenses

Here at ISS, as a leading Facilities Management (FM) provider, we are looking to recruit a Sustainability Product/Services Manager to join or lead the UK Government Account.

Here, leading a team of 4 Product/Services Managers you will manage oversight over our core Sustainability service lines across the client’s extensive UK Estate, namely Energy, Social Value, & Waste. Our Product Managers assume day‑to‑day oversight of the delivery of these services to KPIs, Governance, etc.

Responsibilities

Managing the team of 4 you will have the overall responsibility in overseeing and assuring performance through effective team leadership, standardised processes and robust insight.

• Line‑manage and support the Product Performance Manager team, setting clear objectives, priorities and expectations for sustainability performance activity.
• Lead and oversee the performance management of ISS Sustainability services and products across the contract portfolio, ensuring delivery to agreed scope, KPIs, milestones and financial targets.
• Hold direct responsibility for end‑to‑end performance management of ISS’s largest sustainability contract, acting as the senior performance lead and escalation point.
• Provide oversight and assurance of sustainability performance across all other contracts, identifying trends, underperformance and emerging risks.
• Ensure performance risks, delivery issues and data gaps are identified early, escalated appropriately and managed effectively.
• Use performance insight to drive continuous improvement across sustainability services, products and operational delivery.
• Coordinate and manage programme‑level sustainability activity where Programme Manager roles are not in place, maintaining grip on milestones, risks, issues and dependencies.
• Set and maintain standardised sustainability performance frameworks, templates, processes and reporting expectations across contracts.

Qualifications

• Experience of managing sustainability services, performance management or service‑led delivery in complex operational environments.
• Proven experience of leading and developing teams, including setting priorities and managing performance.
• Strong experience working with KPI frameworks, reporting cycles and performance management processes.