Senior Supporter Care Coordinator

The Children's Society; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading charity is seeking a Senior Supporter Care Coordinator to enhance supporter engagement and manage customer service. This full-time role involves leading a team, processing donations, and ensuring compliance with data protection. Ideal for candidates with customer service experience looking to make a difference.

Qualifications

• Experience in a customer-facing environment.
• Pride in work and attention to detail.
• Strong communication skills across channels.

Responsibilities

• Inspire and lead team members in supporter care.
• Process and thank donations to deadlines.
• Engage with supporters through various channels.

Skills

Customer service experience

Attention to detail

Excellent communication skills

Positive outlook

Job description

Join to apply for the Senior Supporter Care Coordinator role at The Children's Society.

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(Customer Service)

Permanent

35 hours per week

£33,048 per annum

Whitecross Studios, Old Street, London.

Please note this is a customer service role and does not typically involve working directly with children and young people.

The Children’s Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way.

This role sits within our Social Impact domain and Supporter Experience Knowledge Group, which works to engage our supporters to the maximum benefit of children and young people, whether that be by giving time, money, or voice.

We are currently looking for a brilliant team player to join our dynamic, ambitious Supporter Care team. This is an amazing opportunity for someone from a Customer Service background looking to grow their skills as part of a friendly team.

This is a busy, multi-faceted role responsible for key areas of Supporter Care and Customer Service—Inspiring and leading other members of the team, processing and thanking donations to agreed deadlines, engaging with supporters and staff through various channels, and championing data protection and fundraising compliance.

Key Skills And Competencies

To be successful in this role, you would ideally have:

• Experience of working in a customer-facing environment
• A pride in your work and attention to detail
• Excellent communication skills across all channels
• A positive, opportunity-aware outlook

The Children’s Society is a national charity that provides support empowering young people to make positive changes and rediscover hope. We want a future they can look forward to, and we’re here to make sure they get it. Working alongside young people, their families, and communities, we aim to create a society built for all children.

The closing date for applications is midnight on Thursday, 29th May 2025.

Interviews will be held on a date to be confirmed.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Non-profit Organizations