Senior Support Worker - West Midlands

Care Ss; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Care & Support Services is seeking a Senior Support Worker to lead shifts across multiple homes in the West Midlands. You will supervise staff, implement trauma-informed routines, and ensure each setting remains compliant and emotionally safe for future placements.

The role requires a Level 3 Diploma in Residential Childcare, experience with EBD/ADHD/trauma behaviors, and a valid driver for multi-site travel. You will contribute to safeguarding, audits, and a positive team culture.

Qualifications

• Level 3 Diploma in Residential Childcare (or higher).
• Experience supporting children with EBD, ADHD, or trauma-related behaviours.
• Confident leading shifts and mentoring junior staff.
• Knowledge of safeguarding, risk management, and regulatory compliance.
• Trauma-informed, emotionally resilient, and consistent.
• Driver essential due to multi-site travel.

Responsibilities

• Lead shifts, supervise staff, and act as a senior point of contact in the absence of management.
• Support the implementation of trauma-informed routines, care plans, and behaviour support strategies.
• Work across various homes as needed, ensuring each is compliant and emotionally safe for future placements.
• Maintain strong safeguarding practice and contribute to audits and quality assurance.
• Offer coaching, feedback, and encouragement to support workers and contribute to a positive team atmosphere.

Skills

Leadership

Mentoring

Safeguarding

Trauma-informed

Emotional resilience

Travel between sites

Education

Level 3 Diploma in Residential Childcare

Job description

In this flexible leadership role, you will provide hands-on care while supporting home readiness and culture.

• Lead shifts, supervise staff, and act as a senior point of contact in the absence of management
• Support the implementation of trauma-informed routines, care plans, and behaviour support strategies
• Work across various homes as needed, ensuring each is compliant and emotionally safe for future placements
• Maintain strong safeguarding practice and contribute to audits and quality assurance
• Offer coaching, feedback, and encouragement to support workers and contribute to a positive team atmosphere

This role is perfect for someone who thrives in a variety of settings, is confident in leading from the front, and is passionate about improving the lives of young people.

Requirements

• Level 3 Diploma in Residential Childcare (or higher)
• Experience supporting children with EBD, ADHD, or trauma-related behaviours
• Confident leading shifts and mentoring junior staff
• Knowledge of safeguarding, risk management, and regulatory compliance
• Trauma-informed, emotionally resilient, and consistent
• Driver essential due to multi-site travel

About the Company

Care & Support Services operates multiple regulated homes across the West Midlands, including sites in Wolverhampton, Birmingham, Wednesbury, and Cannock. As we prepare for upcoming placements and continue to build strong teams, we are seeking experienced Senior Support Workers to help embed therapeutic care and high-quality practice across our homes.