Senior Support Worker/Team Leader

North West Methodist Mission; Derry/Londonderry; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional support organization is seeking a Team Leader for its men's hostel in Derry/Londonderry. The role involves overseeing operations, leading a team of support workers to deliver high-quality resident care, and ensuring compliance with policies. Applicants should have relevant experience in the homeless sector, good communication skills, and IT competence. This position promotes a safe supportive environment for residents.

Qualifications

• At least 1 year paid or 2 years' voluntary experience in homeless or related sector.
• Competent in the use of IT.
• Previous experience supporting in a residential setting.

Responsibilities

• Lead, supervise, and support a team of support workers.
• Ensure hostel operations run smoothly.
• Manage staff rotas, shift handovers, and incidents.

Skills

Team leadership

Resident care

IT competence

Safeguarding knowledge

Education

GCSE English and Maths grade C or higher

Relevant 3rd level qualification

Job description

To oversee the day-to-day operations of the Men’s Hostel, ensuring a safe and supportive environment for residents. The Team Leader will provide supervision and guidance to support staff, coordinate services, and ensure high-quality care and support are delivered in line with policies and standards.

Responsibilities

• Lead, supervise, and support a team of support workers to deliver effective resident care.
• Ensure hostel operations run smoothly, including staff rotas, shift handovers, and incident management.

Skills and Qualifications

• At least 1 year paid or 2 years' voluntary in homeless or related sector.
• GCSE English and Maths grade C or higher or equivalent.
• At Least 6 months' paid or 1 year voluntary experience with relevant 3rd level qualification Competent in the use of IT.
• Previous experience providing support in a residential setting. Knowledge of safeguarding adults (and children where appropriate) at risk.

Area: All of Northern Ireland

Closing date: 07 Nov 2025