Senior Support Worker - Croes Ffin

The Wallich; Cardiff; On-site; GBP 21,000 - 28,000; Full time

Job summary

The Wallich in Cardiff is seeking a dedicated residential support worker to coordinates services for adults 18+ with complex needs, promoting independence and sustainable move-on. You will work 37.5 hours weekly, Monday to Friday, with some flexibility, and must have an Enhanced DBS and a valid driving licence with access to a vehicle to reach sites.

The role requires a compassionate approach and the ability to follow safeguarding procedures while supporting service users to achieve their

Qualifications

• DBS enhanced disclosure required.
• Driving licence and access to own vehicle essential.

Responsibilities

• Coordinate and provide residential support to Service Users aged 18+ with complex needs.
• Promote independence and a sustainable move-on for residents.
• Work with housing management to ensure a safe, secure and effective service.
• Attend to safeguarding and enable service users to achieve their preferred outcomes.

Skills

Empathy

Communication

Reliability

Job description

**Internal Vacancy **

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us

Hours of Work

37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility required

Project Description

The project is located in Cardiff and the Vale and works with Service Users aged 18+, some of whom have complex needs. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on.

Purpose of Role

To coordinate and provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

This role is subject to an Enhanced DBS disclosure.

Previous applicants need not apply.

Please note: Driving licence and access to own vehicle is essential for this role.

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Closing date for this vacancy is 5th October 2026 at 09:00am.

Interview Date: 7th October 2026

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464