Senior Support Worker

Stonewater; Swindon; On-site; GBP 28,000 - 36,000; Full time

Job summary

Stonewater is seeking a Senior Support Worker to join our Supported Housing team in Swindon. You will lead and support a team of Support Workers to deliver person-centred, high-quality support and help customers work toward independent living.

You will manage a caseload, coordinate referrals and inductions, deliver budgeting, wellbeing and employment skills sessions, and work closely with partner agencies to connect customers with additional support.

Qualifications

• Experience working with vulnerable people and managing caseloads.
• Proven ability to lead and inspire a team.
• Strong partnership working with agencies such as mental health services and housing teams.
• Knowledge of housing and benefits advice.
• Excellent communication and organisational skills.
• A Level 3 qualification in Health and Social Care (or equivalent).
• IT literacy, including Microsoft Office and housing management systems.

Responsibilities

• Lead and support a team of Support Workers to deliver high-quality, person-centred support.
• Manage a caseload of customers, helping them work towards independent living.
• Coordinate referrals, assessments, and customer inductions.
• Deliver focused sessions on budgeting, wellbeing, and employment skills.
• Ensure safeguarding practices are followed and risks are managed.
• Collaborate with partner agencies to connect customers with additional support.

Skills

Vulnerable people experience

Caseload management

Team leadership

Partnership working

Housing benefits knowledge

Communication skills

Health and Social Care level 3

IT literacy

Education

Health and Social Care Level 3 (or equivalent)

Tools

Microsoft Office

Housing management systems

Job description

Make a Real Difference – Become a Senior Support Worker!

Are you passionate about empowering people to transform their lives? Do you thrive in a supportive, person-centred environment where no two days are the same? If so, we’d love to hear from you!

Stonewater is looking for a Senior Support Worker to join our Supported Housing team, helping some of the most vulnerable members of our communities to build brighter futures.

What you’ll be doing

• Leading and supporting a team of Support Workers to deliver high-quality, person-centred support.

• Managing a caseload of customers, helping them work towards independent living.

• Coordinating referrals, assessments, and customer inductions.

• Delivering focused support sessions on topics like budgeting, wellbeing, and employment skills.

• Ensuring safeguarding practices are followed and risks are managed.

• Working collaboratively with partner agencies to connect customers with additional support.

What we’re looking for

• Experience working with vulnerable people and managing caseloads.

• Proven ability to lead and inspire a team.

• Strong partnership working skills with agencies such as mental health services and housing teams.

• Knowledge of housing and benefits advice.

• Excellent communication and organisational skills.

• A Level 3 qualification in Health and Social Care (or equivalent).

• IT literacy, including Microsoft Office and housing management systems.

Job Description - Senior Support Worker

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.