Senior Support Worker

National Care Group; New Milton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£500 joining bonus

Refer a Friend scheme (£300)

Career progression

Paid specialist training

Flexible working

Inclusive culture

Paid DBS check

Meaningful leadership

Job summary

National Care Group is seeking a Senior Support Worker for Apple House in New Milton, Dorset. The role focuses on leading shifts, delivering person-centred support and modelling calm, respectful care for adults in our care home setting.

You will build trusting relationships, promote independence and dignity, and work with managers, families and professionals to achieve positive outcomes. A welcoming culture with development opportunities awaits.

Qualifications

• Experience providing high-quality support within adult social care.
• Ability to lead or coordinate a shift and support colleagues effectively.
• Sound understanding of safeguarding, medication safety, risk management and person-centred practice.
• Clear written and verbal communication skills.
• Good judgment, organisation and the confidence to escalate when needed.

Responsibilities

• Lead shifts confidently and ensure support is safe, respectful, organised and person-centred.
• Build trusting relationships and communicate in ways each person understands.
• Promote choice, independence, dignity, privacy and involvement in everyday decisions.
• Guide colleagues to follow support plans, risk guidance, health protocols and routines.
• Delegate tasks fairly while remaining visible and actively involved in support.
• Support with personal care, medication, meals, activities, appointments and community access where required and trained.
• Notice changes in health, wellbeing, behaviour or communication and escalate appropriately.
• Maintain high-quality records describing choices, support provided, concerns, actions and outcomes.
• Complete effective handovers and ensure important information reaches the right people promptly.
• Respond to incidents and safeguarding concerns according to procedures.
• Coach colleagues through good role modelling and day-to-day support.
• Work with managers, families and professionals to achieve positive outcomes.

Skills

Leadership

Communication

Empathy

Safeguarding knowledge

Job description

SENIOR SUPPORT WORKER

Apple House | New Milton, Dorset

HOURSUp to 39 hours available

PAY£13.61 per hour

ROLESenior Support Worker

Do you dare to make a difference? The people at Apple House want a senior colleague who is kind, cheerful and trustworthy; someone who listens, respects their choices, notices what matters and helps the whole team provide consistent, person-centred support.

At Apple House, being senior is about more than overseeing a shift. It is about leading by example, protecting people’s rights, helping colleagues understand each person well and making sure daily support reflects the life each person wants to live.

What you will do

• Lead shifts confidently and make sure support is safe, respectful, organised and person-centred.
• Build trusting relationships and communicate in ways each person understands.
• Promote choice, independence, dignity, privacy and involvement in everyday decisions.
• Guide colleagues to follow support plans, risk guidance, health protocols and agreed routines consistently.
• Delegate tasks fairly while remaining visible and actively involved in support.
• Support with personal care, medication, meals, activities, appointments and community access where required and trained.
• Notice changes in health, wellbeing, behaviour or communication and ensure appropriate action and escalation.
• Maintain high-quality records that clearly describe choices, support provided, concerns, actions and outcomes.
• Complete effective handovers and make sure important information reaches the right people promptly.
• Respond to incidents and safeguarding concerns in line with agreed procedures.
• Coach colleagues through good role modelling, constructive feedback and day-to-day support.
• Work collaboratively with managers, families and professionals to achieve positive outcomes.

What the people at Apple House need from you

• Kindness, patience and a genuine interest in each person.
• A cheerful, positive manner without being controlling or bossy.
• Excellent listening skills and the confidence to act on what people communicate.
• Reliability, consistency and the ability to follow through on commitments.
• Respect for personal space, routines, preferences, relationships and cultural identity.
• A strengths-based approach that encourages people to do as much as possible for themselves.
• Calm leadership during difficult or unexpected situations.
• The confidence to challenge poor practice and reinforce high standards.
• Fairness and the ability to support colleagues to work as one team.
• A commitment to making every shift meaningful, not simply task-focused.

About you

• Experience providing high-quality support within adult social care.
• The ability to lead or coordinate a shift and support colleagues effectively.
• A sound understanding of safeguarding, medication safety, risk management and person-centred practice.
• Clear written and verbal communication skills.
• Good judgement, organisation and the confidence to escal…
• Resilience, accountability and a willingness to ask for guidance when needed.
• A commitment to learning, recognised qualifications and continuous improvement.

What you can expect

• £500 joining bonusA welcome payment in line with the advertised offer.
• Refer a FriendUnlimited £300 refer a friend scheme.
• Career progressionAccelerated career paths within National Care Group.
• Training and qualificationsRecognised qualifications with paid specialist training.
• Flexible workingFlexible working patterns where available.
• Inclusive cultureA supportive culture with progressive wellbeing support.
• Paid DBSYour required DBS check is paid for.
• Meaningful leadership The opportunity to improve people's experiences every day.

National Care Group is committed to safeguarding and promoting the welfare of adults who may be at risk. All colleagues are expected to share this commitment, report concerns and follow agreed safeguarding procedures. We are also committed to building a diverse, inclusive and authentic organisation.

Contact Details: National Care Group
Tel: [phone]
Contact: Emily Saunders
Email:[e-mail]