Senior Support Leader: Person‑Centred Care & Flexible Benefits

National Care Group Limited; New Milton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£500 joining bonus

Refer a Friend £300

Career progression

Training and qualifications

Flexible working

Job summary

National Care Group Limited seeks a Senior Support Worker at Apple House in New Milton, Dorset. You will lead shifts, deliver person-centred care and safeguard residents while building trusting relationships and supporting the team.

You will promote independence, dignity and choice, guide staff on plans and health protocols, and actively contribute to positive outcomes for the people living at Apple House.

Qualifications

• Experience providing high-quality support within adult social care.
• Ability to lead or coordinate a shift and support colleagues effectively.
• Sound understanding of safeguarding, medication safety, risk management and person-centred practice.
• Clear written and verbal communication skills.
• Good judgement, organisation and the confidence to ask for guidance when needed.
• Commitment to learning, recognised qualifications and continuous improvement.

Responsibilities

• Lead shifts confidently and ensure support is safe, respectful, organised and person-centred.
• Build trusting relationships and communicate in ways each person understands.
• Promote choice, independence, dignity, privacy and involvement in everyday decisions.
• Guide colleagues to follow support plans, risk guidance, health protocols and routines.
• Delegate tasks fairly while staying visible and involved in support.
• Provide personal care, medication, meals, activities, appointments and community access as needed and trained.
• Notice changes in health or wellbeing and escalate appropriately.
• Maintain clear records describing choices, support, concerns and outcomes.
• Complete effective handovers and share important information promptly.
• Respond to incidents and safeguarding concerns per procedures.
• Coach colleagues through good role modelling and day-to-day support.
• Collaborate with managers, families and professionals to achieve positive outcomes.

Skills

Lead shifts

Communication

Safeguarding

Medication safety

Person-centred practice

Resilience & accountability

Job description

National Care Group Limited seeks a Senior Support Worker at Apple House in New Milton, Dorset. You will lead shifts, deliver person-centred care and safeguard residents while building trusting relationships and supporting the team.

You will promote independence, dignity and choice, guide staff on plans and health protocols, and actively contribute to positive outcomes for the people living at Apple House.