Senior Support Worker

TN United Kingdom; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in Croydon seeks a Senior Support Worker to assist vulnerable individuals in achieving independence. The role involves managing a caseload, providing person-centred support, and collaborating with various agencies. Join a supportive team and make a meaningful impact.

Benefits

Over 6 weeks holiday per year

Option to buy or sell additional holiday

Employer-contributory pension scheme

4x Life Assurance

Medical Cash Back Plan

Employee Assistance & Rewards Programme

Qualifications

• Experience supporting vulnerable individuals, particularly those facing homelessness.
• Ability to manage a caseload of complex customers.

Responsibilities

• Support customers to identify strengths and needs for independent living.
• Network with other organizations to provide necessary support.
• Work shifts on a pre-planned 6-week rolling rota.

Skills

Customer Care

Flexibility

Adaptability

Networking

Knowledge of Safeguarding

Job description

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Are you passionate about making a real difference through supporting vulnerable people? We would love to hear from you!

We have a senior support worker role in our supported housing service in Croydon, Alexandra House. The role is built on customer care, health and safety, flexibility, adaptability, and other skills to assist homeless individuals who are unable to live independently, by offering them the practical and emotional support they need to regain their independence.

Alexandra House is an 80-bed service for single homeless people aged 18-65, conveniently located a 3-minute walk from East Croydon station, offering excellent transport links across London and beyond. Parking is available on-site for colleagues.

Our customers come with a range of support needs, such as mental health issues, care leaver status, probation, ex-offending, domestic violence, learning disabilities, and asylum seeking.

The support provided is person-centred, requires creative energy, and is hugely rewarding for colleagues as well as life-changing for our customers. This involves embracing a dynamic work environment where each day presents unique challenges and offers opportunities for personal and professional growth.

As a senior support worker, you will manage a caseload of complex customers and support the team in the absence of the team leader and manager. You will join a lively, supportive, and friendly team to work together to provide excellent service for our adult clients.

You will support a caseload of at least 10 to 12 customers to:

1. Identify their strengths as part of our asset-based approach and determine their needs, opportunities, rights, and responsibilities to enable them to move towards independent living.
2. Plan and set targets to achieve and take appropriate actions to meet their goals and aspirations.
3. Participate in activities and provide opportunities that generate aspiration and confidence.

A key part of the role is enabling customers to gain necessary support from other agencies. Therefore, you will need to network and build relationships with other organizations. Knowledge of safeguarding and understanding of why people become homeless are essential.

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including those who have experienced homelessness. We prioritize equality, diversity, and inclusion in our recruitment practices, actively seeking applications from all backgrounds regardless of race, religion, sex, sexual orientation, gender identity, age, or disability.

You must have the right to work in the UK, as Evolve does not hold a sponsorship license.

Please clearly outline how your application meets the criteria in the provided job description and person specification.

You will need to work shifts on a pre-planned 6-week rolling rota, including 4-5 days per week with mornings (7am-3pm), evenings (2pm-10pm), double shifts (7am-10pm), mid-shifts, and weekends.

In return, we offer:

• Over 6 weeks holiday per year (rising with service)
• The option to buy or sell additional holiday
• Employer-contributory pension scheme
• 4x Life Assurance
• Medical Cash Back Plan
• Yulife Employee Assistance & Rewards Programme