Senior Support Worker

Second Step; Bristol; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading Mental Health charity in the Southwest is seeking a Senior Support Worker in Bristol. The role involves providing leadership and support to a team, managing safety and quality of service, and working with clients with complex needs. Candidates should have experience in support roles related to mental health and homelessness.

Qualifications

• Minimum two years’ experience working with people with complex needs.
• Understanding of homelessness, mental health, or drug/alcohol dependency.

Responsibilities

• Provide day-to-day leadership and support to direct reports.
• Manage safety, inclusion planning, and incident escalation.
• Conduct regular quality assurance checks.

Skills

Leadership

Team Working

Communication

Crisis Management

Job description

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Second Step is a leading Mental Health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

We believe that with the right support, everyone can take control and make their future their own.

Our Supported Housing team provides support to clients who may experience a range of complex needs including homelessness, drug and alcohol misuse, offending and mental health issues. Our aim is to support and enable people to overcome barriers, achieve their potential and secure appropriate move-on accommodation, with/without support.

Senior Support Workers assist the Supported Housing Team Manager, ensuring the provision of user-led, trauma informed, high quality, effective and comprehensive support to clients. Duties include:

• Providing day to day leadership and support to your direct reports
• Maintaining an oversight of support and safety and inclusion planning and delivery
• Managing the safety of staff, clients and others within your remit and across the wider team
• Managing effective referral/nomination/move-on/void processes
• Managing and escalating day to day and serious incidents
• Ensuring regular supervisions and effective case management
• Promoting effective team working and communication within and across high support accommodation and housing management teams
• Contributing to service development workstreams and improvements, particularly around embedding a psychological, adversity and trauma informed approach
• Carrying out regular quality assurance checks and monitoring performance
• Attending and facilitating meetings
• Reporting on KPIs and supporting the Team Manager with end month/other reports, providing updates as required.

Ideally, you will have a minimum of two years’ experience of working with people with complex needs in high support accommodation and/or community support fields. Experience and understanding of working with people with multiple/complex needs, homelessness, mental health or drug/alcohol dependency is essential.

The role involves travel around the Bristol area, so the ability to travel independently to multiple sites throughout the day is essential.

If you would like an informal discussion about the role, please contact Sophie Dumayne ().

Closing date: Wednesday 9th July 2025

Interview dates(s): TBC

The ability to travel to several appointments daily is essential.