Senior Support Engineer

ZipRecruiter; London; Hybrid; GBP 68,000 - 80,000; Full time

Job summary

A globally recognised Cybersecurity unicorn is seeking its first Senior IT Engineer for EMEA operations in London. This pivotal role focuses on scaling IT support, managing access systems, and enhancing the employee experience through efficient IT solutions in a dynamic and innovative environment.

Benefits

Flexible working

Generous holiday policy

£1,000+ annual remote office allowance

Professional development package

Qualifications

• 3+ years in a support, systems engineer, or IT manager role at a software vendor.
• Experience with access tools such as Okta and SSO.
• Knowledge of AWS environments and proficiency in macOS.

Responsibilities

• Own access management systems, including support of Okta, SSO, and IAM policies.
• Identify and implement automation across user lifecycle management.
• Provide IT support during EMEA hours and support the London office environment.

Skills

AWS environments

Okta

macOS

Python

Infrastructure as code

Tools

Okta

Terraform

MDM tools

Job description

Job Description

Senior IT Engineer - EMEA (Cybersecurity Unicorn)

Location: Hybrid -2 / 3 days per week in London

Salary: Up to £80k base + benefits

A globally recognised Cybersecurity unicorn is expanding across Europe and is hiring its first dedicated IT Engineer to support its EMEA operations.

This company is a leader in the automation space. With strong investment, a fast-growing platform, and a world-class team, this is a rare opportunity to take ownership in a high-impact technical role. This position is ideal for someone who wants to move beyond day-to-day support and into a strategic, growth-oriented IT role within a cutting-edge cybersecurity company!

Why Join?

• Work for one of the most exciting cybersecurity companies in the world
• Be the first IT Engineer in EMEA with real ownership and autonomy
• Join a high-performing team in a remote-first, tech-driven environment
• Strong career development, benefits, and compensation package

The Role

You’ll play a key role in scaling and supporting global IT operations across EMEA. This is a hands-on role focused on infrastructure, and access, automation, and creating world-class internal systems.

You’ll partner with product, security, and commercial teams while supporting a growing remote-first workforce and London office.

Key Responsibilities:

• Own and access management systems, including configuration and ongoing support of Okta, SSO, and IAM policies
• Identify and implement automation across user lifecycle management, SaaS provisioning, and IT workflows
• Provide IT support coverage during EMEA hours, collaborating closely with US-based teams
• Support the London office environment, ensuring a smooth in-person experience and managing Zoom Rooms and hardware
• Design and maintain internal documentation and support processes
• Collaborate with the security team to maintain a strong compliance and risk posture
• Build integrations and support systems across macOS, AWS, and cloud-based applications

What Does Success Look Like? You’ll build scalable, secure, and efficient IT systems that support business growth across EMEA. You’ll elevate the employee experience, reduce manual tasks, and contribute to a best-in-class internal IT function.

Who We’re Looking For:

• 3+ years in a support, systems engineer, or IT manager role at a software vendor
• Experience with and access tools such as Okta and SSO
• Strong knowledge of AWS environments
• Proficiency in macOS and MDM tools (e.g., Kandji, JAMF)
• Ability to write custom solutions in Python or similar scripting
• Experience working with APIs and no-code/low-code platforms (e.g., Okta Workflows, Tines, Tray.io)
• Familiarity with tools like Google Workspace, Slack, and Zoom
• A self-starter who enjoys working independently and solving complex problems
• Experience with infrastructure as code tools such as Terraform
• Background in contributing to the tech community via events, talks, or written content

Benefits Include: Flexible working and generous holiday policy, £1,000+ annual remote office allowance, individual professional and personal development package and a collaborative culture with a focus on innovation and .

Please note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application has been unsuccessful.