Senior Support Analyst

Deerfoot Recruitment Solutions Ltd; Southampton; On-site; GBP 30,000 - 41,000; Full time

Job summary

Deerfoot Recruitment Solutions Ltd is seeking a Senior Support Analyst to join its IT support team in Southampton. The role covers 1st–3rd line technical support for customers, maintaining internal systems, and assisting with software testing and implementation.

Hybrid work with some travel is available. Key responsibilities include logging and resolving issues, responding to queries, maintaining documentation, and contributing to knowledge base articles.

Qualifications

• Experience with Windows Client & Server operating systems.
• Experience working on a customer-focused support desk.

Responsibilities

• Log, diagnose, and resolve support issues.
• Provide timely responses to customer queries.
• Maintain internal systems and documentation.
• Test software fixes and implement updates.
• Escalate issues according to SLA requirements.
• Contribute to knowledgebase articles and process improvements.

Skills

Windows OS

Customer support

Tools

SQL Server

SSIS

IIS

Active Directory

VPN

Job description

Senior Support Analyst – 1 day Southampton/4 days Remote – up to 41K

A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st–3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation.

Key Responsibilities

• Log, diagnose, and resolve support issues.
• Provide timely responses to customer queries.
• Maintain internal systems and documentation.
• Test software fixes and implement updates.
• Escalate issues according to SLA requirements.
• Contribute to knowledgebase articles and process improvements.

Essential Skills

• Experience with Windows Client & Server operating systems.
• Experience working on a customer-focused support desk.

Desirable

• Microsoft SQL Server and SQL queries.
• VPN, IIS, and remote access technologies.
• Active Directory, networking, or Citrix experience.
• SQL Server SSIS Packages

Package

• 30-41K (depending on experience)
• Health scheme and potential bonuses
• Hybrid working with some travel