Senior Supervisor - Voids & Repairs Ops Leader

Swindon Borough Council; Swindon; On-site; GBP 42,000 - 52,000; Full time

Job summary

Swindon Borough Council is seeking two Senior Supervisors for the Voids team. You will lead and develop multi-disciplinary frontline teams delivering essential public services, ensuring continuity and quality of operations.

The role requires strong leadership, workforce planning expertise, and a clear focus on health and safety compliance. You will engage with residents and partners to drive improvements while adhering to council policy.

Qualifications

• Proven leadership experience managing multi-disciplinary frontline or operational teams.
• Strong operational expertise in resource allocation and workforce planning.
• Clear understanding of health and safety legislation and regulatory compliance.
• Strategic and analytical mindset with data-driven decision making (KPIs/SLAs).
• Excellent communication and engagement with residents, partners and stakeholders.

Responsibilities

• Lead, supervise, and develop multi-disciplinary operational teams, managing recruitment, inductions, training, and performance appraisals (PDPs).
• Coordinate staff levels, rotas, leave, and sickness to guarantee uninterrupted service continuity.
• Effectively deploy staff, vehicles, equipment, and materials to meet objectives.
• Monitor and evaluate service delivery using KPIs, SLAs, and customer feedback for improvement.
• Ensure operations align with council policies and health & safety legislation.
• Lead on disciplinary, grievance, and capability procedures per council policy.

Skills

Team Leadership

Workforce Planning

Contract Management

Health & Safety

KPIs & SLAs

Stakeholder Engagement

Job description

Swindon Borough Council is seeking two Senior Supervisors for the Voids team. You will lead and develop multi-disciplinary frontline teams delivering essential public services, ensuring continuity and quality of operations.

The role requires strong leadership, workforce planning expertise, and a clear focus on health and safety compliance. You will engage with residents and partners to drive improvements while adhering to council policy.