Senior Supervisor

HotelCare Ltd; Greater London; Híbrido; GBP 32.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A personal development plan to support

Career progression

Automatic Enrolment into a workplace p

Descripción de la vacante

HotelCare is seeking a Senior Supervisor to manage a busy hotel housekeeping department, leading by example to uphold safety, hygiene and contractual standards while maximizing team performance. You will direct daily operations and support the GM and senior management in delivering exceptional service.

We offer a development plan, learning framework, career progression, pension enrollment, recognition, and up to 28 days of paid holidays.

Formación

• Experience in hospitality management or customer service leadership.
• Ability to coach and develop a housekeeping team.
• Strong focus on quality, safety and hygiene standards.

Responsabilidades

• Being the first point of call for the Hotel General Manager and senior management team within the hotel
• Supporting the housekeeping team with ongoing training and development
• Maintaining the standards set by HotelCare and our client at all times
• Assisting the housekeeping team, including supervisors to meet their daily targets
• Supporting and providing the housekeeping team with ongoing training and development
• Complying with all company health and safety policies and recording maintenance problems, safety hazards, accidents or injuries.

Conocimientos

People management

Leadership

Rotas & schedules

Attention to detail

Customer service

Descripción del empleo

As a Senior Supervisor, you will be responsible for the management of a busy housekeeping department. Maximizing the performance of your team, leading by example and setting high standards to ensure the service is operated safely, hygienically and to contractual specifications.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework towards your career with the company


• Career progression


• Automatic Enrolment into a workplace pension scheme


• Recognition, Incentives and Awards


• Up to 28 days paid holidays

Your duties will include:

• Being the first point of call for the Hotel General Manager and senior management team within the hotel


• Supporting the housekeeping team with ongoing training and development


• Maintaining the standards set by HotelCare and our client at all times


• Assisting the housekeeping team, including supervisors to meet their daily targets


• Supporting and providing the housekeeping team with ongoing training and development


• Complying with all company health and safety, policies and recording any maintenance problems, safety hazards, accidents or injuries.

You will have:

• A welcoming, friendly and outgoing manner and have the ability to develop and motivate your team


• Worked within a management capacity in the hospitality industry or a similar customer service sector.


• Excellent people management skills and will have an understanding of rotas and schedules


• A high level of attention to detail and demonstrate high levels of quality.


• A hands on approach needed - to support the front line team and potentially clean rooms.


• Flexible working hours, including weekends depending on business needs.


• Self-starter qualities, be ambitious, passionate with excellent leadership qualities

We are HotelCare, one of the country`s leading hotel support services companies working in partnership with many of the leading hotel brands throughout the UK. We employ more than 3,500 people from over 50 nations, cleaning over 30,000 rooms daily at over 200 hotels. We invite you to join us today!