Floor Supervisor

Hotelcare; Manchester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Up to 28 days paid holidays

Permanent job with flexible hours

Free lunch on duty

Full on-site training

Salary finance and wage advances

HotelCare Apprenticeship opportunities

Workplace pension after 3 months

Recognition and awards

Job summary

HotelCare is seeking a Floor Supervisor to lead the housekeeping team across guest and hotel areas, ensuring high cleanliness standards and guest satisfaction. You will collaborate with the Head Housekeeper to manage daily operations and staff development, while maintaining compliance with safety policies.

The role involves a fast-paced environment, rota planning, and ensuring consistent quality across shifts, with some weekend work required.

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Responsibilities

• Oversee a busy housekeeping department and monitor cleanliness across guest and hotel areas.
• Organise staff rotas and coordinate with Head Housekeeper.
• Support the Housekeeping team with ongoing training and development.
• Maintain standards set by HotelCare and clients at all times.
• Meet daily targets and ensure guest satisfaction.
• Comply with health and safety policies and report maintenance or safety issues.

Skills

Supervisory experience

Hospitality operations

Team coordination

Physical fitness

Time management

Attention to detail

Customer service

Self-motivation

Integrity

Work under pressure

Safety awareness

Flexibility

Multi-tasking

Job description

Responsible To:

Line Manager

Direct Reports:

0

Key Relationships:

Coworkers, Guests, and Line Manager

Hours of work:

0-40 hours per week / Available to work some weekends.

Company Overview:

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.


• A permanent job with flexible working hours.


• Free Lunch on duty (site dependant).


• Full on-site training.


• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).


• Career progression with the opportunity to undertake a HotelCare Apprenticeship.


• Automatic Enrolment into a workplace pension, after 3 months’ service.


• Recognition, incentives and awards.

Job Overview:

As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description

Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.


• Organising staff rotas.


• Working closely with the supervisory team to support the Head Housekeeper.


• Supporting the Housekeeping team with ongoing training and development.


• Maintaining the standards set by HotelCare and our client at all times.


• Meeting daily targets.


• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.


• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.


• The ability to work individually and as part of a team.


• Strong time management skills.


• Attention to detail.


• Flexibility and willingness to learn.


• A ‘Can Do’ attitude.


• Adaptability to organisational needs.


• Ability to prioritise and multi-task.


• Capability to provide excellent customer service.


• Self-motivation and accountability.


• Ability to work confidentially and with integrity.


• Ability to work under pressure and to follow instructions.


• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.

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