Deputy Head Housekeeper

Hotelcare; Manchester; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

On-site training

Pension scheme

Meal on duty

Career progression

Descripción de la vacante

HotelCare is seeking a Deputy Head Housekeeper to support the Head Housekeeper in leading a busy housekeeping team within a hotel. You will contribute to delivering high standards of cleanliness and guest satisfaction in a fast-paced environment.

You will be the main point of contact for the General Manager and senior team when the Head Housekeeper is unavailable, ensuring smooth operation, staff scheduling, and compliance with health and safety policies.

Formación

• Prior experience in a similar role.
• Demonstrated leadership experience in hospitality, with a focus on housekeeping operations.

Responsabilidades

• Assist the Head Housekeeper in managing a busy housekeeping department.
• Act as liaison with the GM and senior management in Head Housekeeper’s absence.
• Maintain the standards set by HotelCare and client at all times.
• Meet daily targets.
• Commercial awareness and cost control capabilities.
• Comply with health and safety policies, reporting issues for QA and H&S audits.

Conocimientos

High standards

Time management

Housekeeping experience

Interpersonal skills

Flexible approach

Can-do attitude

Hands-on cleaning

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Responsible To:

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:

As Deputy Head Housekeeper, you will utilise your management experience, commitment to excellence, and positive approach to assist the Head Housekeeper in efficiently overseeing a dynamic housekeeping department and improving team productivity.

Job Description

Key Responsibilities

• Working in a fast paced high energy environment assisting the Head Housekeeper with the management of a busy housekeeping department.
• Being the first point of contact for the Hotel General Manager and Senior Management team within the hotel in the absence of the Head Housekeeper.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Commercial awareness and cost control capabilities.
• Complying with all company health and safety policies, and reporting/recording any maintenance issues, safety hazards, accidents, or injuries to ensure adherence to the standards required for QA audits and H&S audits.

Person specification

Experience

• Prior experience in a similar role.
• Demonstrated leadership experience in hospitality, with a focus on housekeeping operations.

Skills and knowledge

• High standards and motivated by a passion for quality.
• Strong time management skills.
• Experience working within a Housekeeping environment.
• Excellent interpersonal and organisational skills.
• Flexible approach to work.
• A `Can-do` Attitude.
• A hands-on approach and willingness to provide support with cleaning rooms.
• Effective IT skills, including Microsoft Office.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.