Senior Student Experience & Support Officer

King's College London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join King's College London as a Senior Student Experience & Support Officer where you'll support student events and wellbeing initiatives within the Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care. This role emphasizes a commitment to inclusivity and effective communication, crucial for enhancing the student experience in a leading healthcare education institution.

Benefits

Opportunities for training and career progression

Supportive working environment

Qualifications

• Excellent written and oral communication skills.
• Experience of supporting events for large audiences.
• Excellent IT experience across Microsoft Office.

Responsibilities

• Support the Student Experience Team in planning and delivering events.
• Assist with day-to-day issues according to service agreements.
• Triage complex student situations to manage risk.

Skills

Communication

Organisational Skills

Compassionate Communication

Time Management

Inclusivity Promotion

Tools

Microsoft Office

Databases and Student Records Systems

Job description

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About Us

King's College London is a leading University with nine Faculties. As part of King's Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development.

The 2021 Research Excellence Framework (REF2021) placed King's applied and allied health research 1st for: overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power. REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent.

As of 2025, our Faculty is number 1 in the world for Nursing (QS world rankings). King's produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal), and is second in the world on the same metric for nursing and midwifery. King's is the largest provider of health care education in Europe.

The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (NMPC) is based in the heart of central and south London. It includes the Cicely Saunders Institute for Palliative Care, Policy & Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams.

Our applied clinical and health multidisciplinary research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes.

We are committed to staff development, and offer opportunities to identify and access appropriate training and professional growth.

About the role

We are looking for a proactive and highly organised administrator to support the Student Experience Team at the Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care. The Senior Student Experience & Support Officer will be responsible for supporting the team plan and deliver student-focussed events, committees and wellbeing interventions. They will assist with complex day-to-day issues, responding to enquiries in line with the team's Service Level Agreements and, where appropriate, university safeguarding policies. They will support the Student Experience Coordinator to plan and run the faculty's Welcome Week programme. They will triage complex and sensitive student situations, helping the Student Support Manager to contain individual and institutional risk.

The Senior Student Experience & Support Officer will support the running of key faculty and university processes, including Student Staff Liaison Committees and the Support for Study process. The post holder will develop a close working relationship with Cohort Leads, Programme Leads, Associate Deans and other members of the Faculty staff. They will also model positive and supportive communication with our students, observing principles of discretion and inclusivity at all times. The post-holder will represent the Faculty in communicating with wider university support teams such as the Disability Support & Inclusion Service and the Money & Housing Advice Service.

This is a full time (35 hours per week) and you will be offered an indefinite contract.

King's considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft inclusive, compassionate & sensitive correspondence and documents autonomously to a broad range of audiences, incl. vulnerable people
2. Experience of case work, with appropriate record keeping and knowing how to apply the principles of confidentiality and referral
3. Experience of supporting events for large audiences, including initial planning, communication, and delivery
4. Experience of meeting servicing, including taking accurate and comprehensive minutes which can be used for formal processes
5. Excellent time management and organisational skills and the ability to work to tight deadlines and plan effectively across competing priorities, maintaining accuracy at all times
6. Knowledge and understanding of the range of university support services, how they are structured and their core services and processes
7. Excellent IT experience across Microsoft Word, Excel, PowerPoint and Outlook with a working knowledge across all other Microsoft packages and experience in the use of databases and student records systems (such as SITS)
8. Commitment to promoting inclusivity, equality and diversity in the workplace

Desirable criteria

1. Numeracy skills and the ability to gather and present complex quantitative & qualitative data in an accessible format
2. Experience of working with complex or distressing student situations, including where there is a safeguarding element, and the ability to contain anxiety and practise effective self-care

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.