Senior Business Support Officer

Achieving for Children; Maidenhead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in social care seeks a Senior Business Support Officer to join their team in Maidenhead. This role involves providing essential administrative support within a hybrid working environment. The ideal candidate will demonstrate excellent customer service skills and possess experience in project management and office applications, contributing to the effective functioning of the Business Support Team.

Qualifications

• Experience of using G-Suite and MS Office applications.
• Excellent customer service skills with internal and external customers.
• Some experience in project management support.

Responsibilities

• Provide competent and professional support to the long-term social care team.
• Carry out line management duties and supervise team members.
• Prepare agendas, presentations, and take minutes for meetings.

Skills

Customer service skills

Project management support

Flexibility

Tools

G-Suite

MS Office applications

Job description

The Business Support Team in the Royal Borough of Windsor and Maidenhead is currently looking for a Senior Business Support Officer to join them in providing business services in social care. This is an exciting time to join the Business Support Team at Achieving for Children as we have recently launched our new social care case management system, Liquidlogic.

Business Support is a central, fluid and flexible service providing support to critical statutory activities that take place on a daily basis to enable the business to function and services to be delivered. A key driver for the Business Support service is to deliver robust, resilient and efficient administrative support through the Business Support Teams which meet client expectations.

Hybrid working - Home and office working as required across Windsor and Maidenhead.

The Senior Business Support Officer will provide support to the long-term social care team. Reporting to the Business Support Team Leader, you will provide competent, organised and professional support and will handle sensitive and confidential information.

In this position, you will:

1. Have excellent customer service skills - the interaction with internal and external customers is a core requirement, including routine enquiries from members of the public, receiving and responding to incoming communication.
2. Carry out line management duties and supervise team members to ensure statutory tasks are carried out to a high standard and in a timely fashion.
3. Have experience of using G-Suite, MS Office applications and record keeping - both manual and electronic, including confidential records, filing documents, accurately recording information and archiving files in a standard form.
4. Have the ability to prepare and distribute agendas, presentations and papers and take minutes where appropriate for multi-agency meetings.
5. Work flexibly to provide support to the Business Support Team Leader where necessary.
6. Have some project management support experience - updating spreadsheets, research and organising communications.
7. Demonstrate a passion for Achieving for Children's vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.