Senior Store Assistant - Keyholder

Toolstation Limited; Winsford; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join Toolstation as a Senior Store Assistant (Keyholder) in Winsford, where you'll engage with customers and manage store operations. This role offers opportunities for career growth and development, along with a supportive work environment. Enjoy benefits like holiday leave, a pension scheme, and employee discounts.

Benefits

22 days holiday + Bank Holidays

Company pension scheme and life assurance

Bonus scheme and cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support via Aviva Digicare +

Financial education and recognition awards

Qualifications

• Previous experience as a key holder or supervising team members required.
• Friendly personality to maintain high store standards.
• Energy and enthusiasm to engage with customers.

Responsibilities

• Help customers find products and provide outstanding service.
• Handle deliveries, unpack stock, and maintain store cleanliness.
• Open and close the store, assign daily tasks, and supervise when needed.

Skills

Customer Service

Reliability

Leadership

Proactivity

Job description

What you'll do

Senior Store Assistant (Keyholder) in Winsford

15 hours per week

We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

This position involves accountability for supporting colleagues to deliver a great customer experience. Retail experience is not essential, but some experience as a key holder or supervising team members is required.

Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Engage with customers and stay efficient during busy times to ensure a great experience.

Ask the right questions: Show genuine interest in customers' projects to help them find everything they need.

Be Proactive: Promote Toolstation Club and Trade Accounts, signing customers up for great deals and prices.

Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks, and provide short-term supervisory cover when needed.

What you'll bring

A friendly personality: Help maintain high store standards and create an enjoyable workplace.

Reliability: Be dependable when needed. Flexibility, commitment, and support for customers and team are key.

Accountability: Previous experience in a leadership role and willingness to step up when required.

Your best self: Bring energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career growth is in your hands. Opportunities for advancement, role exploration, and internal progression are supported through training and development, including our Toolstation Academy and Apprenticeship programmes.

Benefits include:

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support via Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders. Our store expansion and diverse group offer exciting growth opportunities for ambitious individuals.

To apply

Interested? Visit www.toolstationjobs.com or simply hit apply. We are committed to equal opportunity employment and welcome applications regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.