Senior Store Assistant - Keyholder

Toolstation Limited; Reading; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Senior Store Assistant (Keyholder) in Reading. This role is ideal for those passionate about customer service and teamwork. You'll be the friendly face of the store, engaging with customers and ensuring smooth operations. With opportunities for progression and development, this position offers a dynamic work environment. If you're ready to take on responsibilities and grow with a company that values its employees, this could be the perfect fit for you.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education and support

Recognition awards

Discounts at over 1,000 retailers

Qualifications

• Experience in a supervisory or key holder role is required.
• A friendly personality and a positive attitude are essential.

Responsibilities

• Handle deliveries, unpack stock, and keep the store clean.
• Open and close the store, assigning daily tasks to team members.

Skills

Customer Service

Supervisory Skills

Reliability

Teamwork

Communication

Job description

What you'll do

Senior Store Assistant (Keyholder) in Reading Tilehurst

20 hours per week

We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

This position involves accountability for supporting colleagues to deliver a great customer experience. Retail experience is not essential, but some experience of being a key holder or supervising team members is required.

Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Offer a great experience whether chatting with customers or staying efficient during busy times.

Ask the right questions: Show genuine interest in customers' projects to help them find everything they need.

Be proactive: Promote Toolstation Club and Trade Accounts, signing customers up for great deals and prices.

Keyholder responsibilities: Open and close the store, assign daily tasks, and provide short-term supervisory cover when needed.

What you'll bring

A friendly personality: Help maintain high store standards and create an enjoyable workplace.

Reliability: Be dependable, flexible, and committed to supporting customers and team members.

Accountability: Previous experience in a supervisory or key holder role, with willingness to step up when needed.

Your best self: Bring energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career is in your hands. Opportunities for progression, role exploration, and internal transfers are available. We support your development through training, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits include:

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support via Aviva Digicare+
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. Part of the Travis Perkins plc family, trusted by trade professionals, DIY enthusiasts, and self-builders. Our store expansion and diverse group offer exciting growth opportunities.

To apply

Interested? Visit www.toolstationjobs.com or hit apply. We are committed to equal opportunity employment, promoting diversity and inclusion, and not discriminating based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.