Senior Store Assistant - Keyholder

Toolstation; Dunstable; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Senior Store Assistant in Dunstable. This role offers a dynamic environment where you'll be the friendly face of the store, assisting customers while managing deliveries and stock. With a focus on personal growth, the company provides opportunities for advancement and training. If you're enthusiastic, reliable, and ready to contribute to a positive customer experience, this could be the perfect opportunity for you. Join a team that values hard work and offers great benefits, including a bonus scheme and employee discounts.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education and support

Discounts at over 1,000 retailers

Qualifications

• Friendly personality to maintain high store standards.
• Dependable and flexible with a commitment to customers.

Responsibilities

• Assist customers and manage store deliveries and stock.
• Open and close the store, assigning tasks to the team.

Skills

Customer Service

Team Leadership

Reliability

Proactivity

Education

Retail Experience

Job description

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What you'll do

Senior Store Assistant (keyholder) in Dunstable

24 hours per week

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.

This position involves accountability for supporting colleagues to deliver a great customer experience. While retail experience is not essential, some experience as a key holder or supervising team members is preferred.

Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Whether chatting with customers or staying efficient during busy times, always aim to offer a great experience.

Ask the right questions: Show genuine interest in customers' projects to help them find everything they need to get the job done right.

Be Proactive: Promote Toolstation Club and Trade Accounts, signing customers up for great deals and competitive prices.

Keyholder responsibilities: Open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.

What you'll bring

A friendly personality: Help maintain high store standards and create an enjoyable workplace.

Reliability: Be dependable and flexible, showing commitment and support for customers and team members.

Accountability: Take charge in previous roles and be willing to step up when needed.

Your best self: Bring energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career is in your hands. Opportunities for advancement, role exploration, and internal mobility are supported through training and development, including our Toolstation Academy and Apprenticeship programmes.

Benefits include:

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support via Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We are one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we serve trade professionals, DIY enthusiasts, and self-builders. Our store expansion and diverse opportunities mean there’s room for ambitious individuals to grow with us.

To apply

Interested? Visit www.toolstationjobs.com or click apply now. We are committed to equal opportunity employment and do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.