Senior Store Assistant - Keyholder

Toolstation Limited; Ormskirk; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Senior Store Assistant who can thrive in a fast-paced retail environment. This role involves keyholder responsibilities, ensuring excellent customer service, and supporting team members. With opportunities for growth and development, you will be part of a dynamic team that values hard work and a positive attitude. If you have a friendly personality and a commitment to providing outstanding service, this could be the perfect position for you. Enjoy a range of benefits including holidays, pension schemes, and discounts across various retailers.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education and support

Discounts at over 1,000 retailers

Qualifications

• Friendly personality to maintain high store standards.
• Accountability and reliability in previous roles.

Responsibilities

• Assist customers with their needs and maintain store cleanliness.
• Handle deliveries and stock management.

Skills

Customer Service

Team Leadership

Reliability

Proactivity

Education

Retail Experience

Job description

What you'll do

Senior Store Assistant (keyholder) in Ormskirk

30 hours per week

3 months fixed term contract

We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

This position involves accountability for supporting colleagues to deliver a great customer experience. Retail experience is not essential, but some experience as a key holder or supervising team members is preferred.

Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.

Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.

Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.

What you'll bring

A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.

Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.

Accountability: You’ve taken charge in a previous role and are happy to step up when needed.

Your best self: Bring your energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits? We’ve got you covered!

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training. We do not discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.