Senior Store Assistant - Keyholder

Toolstation; Loughborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Toolstation as a Senior Store Assistant (keyholder) in Loughborough, where you'll be the friendly face helping customers while managing deliveries and store tasks. This role offers opportunities for growth within a supportive environment, with benefits like a company pension, training programs, and discounts across Travis Perkins companies.

Benefits

22 days holiday + Bank Holidays

Company pension scheme and life assurance

Bonus scheme and cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support

Qualifications

• Friendly personality to maintain high store standards.
• Flexibility and commitment to support the team.
• Experience as a key holder or supervisory role preferred.

Responsibilities

• Assist customers and handle deliveries.
• Open and close the store as a keyholder.
• Maintain store cleanliness and prepare orders.

Skills

Reliability

Accountability

Customer Service

Teamwork

Job description

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What you'll do

Senior Store Assistant (keyholder) in Loughborough

20 hours per week

We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.

This position involves accountability for supporting colleagues to deliver a great customer experience. While retail experience isn't essential, some experience as a key holder or supervising team members is required.

Get stuck in

Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service

Whether chatting with customers or staying efficient during busy times, always aim to offer a great experience.

Ask the right questions

Show genuine interest in customers' projects to help them find everything they need to get the job done right.

Be Proactive

Sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

Keyholder responsibility

Trust to open and close the store, assign daily tasks, and provide short-term supervisory cover when needed.

What you'll bring

• A friendly personality: Help maintain high store standards and create an enjoyable workplace.
• Reliability: Be there when needed. Flexibility, commitment, and support are key.
• Accountability: Take charge in previous roles and step up when needed.
• Your best self: Bring energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career is in your hands. Opportunities for progression, role exploration, and within the wider Travis Perkins Group are available. We support your growth with training and development, including our Toolstation Academy and Apprenticeship programmes.

Benefits include:

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of Travis Perkins plc, we're trusted by trade professionals, DIY enthusiasts, and self-builders. Our store expansion and diverse Group offer exciting growth opportunities for ambitious individuals.

To apply

Interested? Visit www.toolstationjobs.com or simply hit apply.
We are committed to equal opportunity employment and do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.