Senior Store Assistant - Keyholder

Toolstation Limited; Loughborough; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading company in retail is seeking a Senior Store Assistant (keyholder) in Loughborough. This role involves delivering excellent customer service, managing stock, and supervising team members. Ideal for candidates looking for a dynamic work environment with opportunities for growth and development.

Benefits

22 days holiday + Bank Holidays

Company pension scheme and life assurance

Bonus scheme and cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education and recognition awards

Qualifications

• Experience as a key holder or in a supervisory role is preferred.
• Friendly personality to maintain high store standards.
• Ability to work flexible hours and support team members.

Responsibilities

• Help customers find products and provide outstanding service.
• Manage deliveries, unpack stock, and maintain store cleanliness.
• Open and close the store, assign daily tasks, and supervise when needed.

Skills

Customer Service

Reliability

Team Leadership

Proactivity

Job description

What you'll do

Senior Store Assistant (keyholder) in Loughborough

20 hours per week

We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

This position involves accountability for supporting colleagues to deliver a great customer experience. While retail experience is not essential, some experience as a key holder or supervising team members is required.

Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Whether chatting with customers or staying efficient during busy times, always aim to offer a great experience.

Ask the right questions: Show genuine interest in customers' projects to help them find everything they need to complete their jobs effectively.

Be Proactive: Promote Toolstation Club and Trade Accounts, signing customers up to enjoy great deals and competitive prices.

Keyholder responsibility: Trusted to open and close the store, assign daily tasks, and provide short-term supervisory cover when needed.

What you'll bring

A friendly personality: Help maintain high store standards and create an enjoyable workplace.

Reliability: Be dependable when we need you. Flexibility, commitment, and support are key.

Accountability: Previous experience in a leadership or supervisory role is preferred.

Your best self: Bring energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career development is supported through training, the Toolstation Academy, and Apprenticeship programmes. There are opportunities to move up, explore different roles, or grow within the wider Travis Perkins Group.

Benefits include:

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We are one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of Travis Perkins plc, we serve trade professionals, DIY enthusiasts, and self-builders. Our store expansion and diverse opportunities mean ambitious individuals can grow with us.

To apply

If you're interested, visit www.toolstationjobs.com or simply hit apply. We are committed to equal opportunity employment and do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.