Senior Specialist, Technical Account Management - French Speaking

MasterCard; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company in payments is seeking a Senior Specialist in Technical Account Management. The role requires strong technical aptitude and a proactive personality to build lasting relationships with customers. You'll handle complex technical issues, ensuring customer satisfaction and loyalty. Join us in our mission to create a sustainable digital economy in the UK.

Qualifications

• Proven track record of creating and maintaining deep, lasting relationships with customers.
• Ability to understand complex technical issues.
• Experience in fostering excitement and loyalty with customers.

Responsibilities

• Manage technical accounts and resolve customer issues.
• Build deep, lasting relationships with customers.
• Ensure customer satisfaction and loyalty.

Skills

Strong technical aptitude

Self-starting

Proactive personality

Relationship building

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management - French Speaking

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong technical aptitude along with personality strengths in self-starting and being proactive. A proven track record of creating and maintaining deep, lasting relationships with customers is essential, as you will be dealing with understanding complex technical issues while creating excitement and loyalty with Mastercard’s customers.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the accessed information;
• Report any suspected security violations or breaches; and
• Complete all mandatory security trainings as per Mastercard’s guidelines.