Senior Specialist Motor Claims Handler

Redefined Ltd; Bolton; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Redefined Ltd is seeking a Senior Motor Claims Handler for their Specialist Motor Department in Bolton. The successful candidate will manage complex motor claims, ensuring excellent customer service and engagement while working in a collaborative environment. This role demands strong negotiation skills and a practical approach to claims management.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance up to 10 x annual salary

Private health cover

25 days annual leave plus Bank Holidays

Wellbeing services & resources

Employee discounts

Qualifications

• Strong experience handling Motor Trade Claims essential.
• Ability to make accurate and pragmatic decisions.
• Good communication skills, both in person and on the phone.

Responsibilities

• Manage a portfolio of Motor Claims, ensuring timely resolutions.
• Investigate claims to make appropriate policy and legal decisions.
• Provide coaching to enhance the skills of case managers.

Skills

Negotiation

Customer Service

Problem Solving

Tools

Claims Systems

Word

Excel

Job description

Description

We have an opportunity for a Senior Motor Claims Handler to join the team in our Specialist Motor Department here at AXA Commercial. Your expertise will play a key role in delivering exceptional service and support to our customers. You'll manage complex motor claims, ensuring timely resolutions while upholding our commitment to excellence, helping our customers and brokers.

We see ourselves as one big team, therefore you'll take pride in working as an effective team player and building great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means attendance at our Bolton office.

We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• Managing a portfolio of Motor Claims up to 100k, offering relevant and accurate information to every customer.
• Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes including Credit Hire and using current case law to provide a cost-effective settlement.
• Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.
• Provide coaching and support to case managers to enhance their skills.
• Resolve technical and service complaints effectively.
• Review potentially fraudulent claims to ensure consistent fraud management.
• Take part in initiatives to improve department performance and meet KPIs.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Strong experience handling Motor Trade Claims essential (theft, impact, fire, flood, liability resolution, etc.)
• Motor Trade Property claims experience preferable.
• Sound negotiation skills and use of tactics in managing claims.
• Ability to make accurate and pragmatic policy and legal liability decisions.
• You'll have a natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude.
• You're a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.
• PC literate, knowledge of claims systems, Word and Excel.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.