Regional Claims Manager

Jensten Insurance Brokers; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Join a leading insurance broker as a Regional Claims Manager in Leeds. You will oversee a dedicated team, manage complex commercial claims, and enhance client relations. This mid-senior level role offers competitive pay, numerous benefits, and a supportive culture within a fast-growing company.

Benefits

Competitive salary with annual review

27 days annual leave plus bank holidays

Excellent pension scheme

Flexible benefits package

Paid maternity/paternity/adoption leave

Discounts on various services

Holiday purchase scheme

Qualifications

• Experience in leading claims teams and improving processes.
• Strong background in commercial claims management.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and manage the claims team for outstanding service.
• Oversee complex and high-value commercial claims.
• Implement processes for compliance and improvement.

Skills

Leadership

Communication

Negotiation

Problem Solving

Data Analysis

Customer Focus

Education

Experience in commercial claims handling

Job description

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At Jensten Insurance Brokers , were proud to be one of the UKs fastest-growing insurance groups. Were now looking for an experience Regional Claims Managerd with a strong background i commercial claimsn to lead our dedicated team in Leeds.

About The Role

Key Responsibilities

• Lead and manage the claims team to deliver outstanding service to clients and insurers
• Oversee the handling of complex and high-value commercial claims
• Build strong relationships with insurers, TPAs, loss adjusters, and internal stakeholders
• Monitor claims activity, analyse trends, and report on performance
• Act as a referral point for complex cases and support team development
• Implement processes to improve claims handling and ensure compliance with SLAs
• Provide coaching, guidance, and performance management to team members
• Collaborate across the Jensten Group to share best practices and drive consistency
  
  

What Were Looking For

• commercial claims handling and management
• Strong leadership and team development skills
• Excellent communication, negotiation, and problem-solving abilities
• A customer-focused mindset with a drive for continuous improvement
• Ability to analyse data and identify trends to inform decision-making
• Comfortable working in a fast-paced, office-based environment
  
  

We are open to candidates being hybrid to either our Leeds or Shipley offices.

Rewards & Benefits

• When you join us,?you can expect?a supportive culture?and?an?attractive range of?rewards and benefits?which include:
• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually
  
  

About Us

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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