Senior Solutions Engineer

Decagon

Greater London

On-site

GBP 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners and snacks

Flexible vacation policy

In-office meals

Job summary

A leading conversational AI platform based in the United Kingdom is seeking a Senior Solutions Engineer to drive the integration of AI-powered solutions into complex customer ecosystems. This full-time position requires 4-6 years of customer-facing experience in sales engineering and strong communication skills. The ideal candidate will work closely with enterprise clients to optimize their user experiences with innovative technologies. The role includes competitive benefits and a collaborative work environment.

Qualifications

4‑6 years of customer facing experience in a sales engineering role.
Strong interpersonal and teamwork skills required.
Ability to communicate complex concepts to diverse stakeholders.
Develop custom demonstrations using the Decagon platform

Responsibilities

Serve as a technical advisor and consultant to enterprise prospects.
Drive value‑based solutioning and integration of Decagon’s platform.
Develop custom demonstrations tailored to customers' needs.

Skills

Customer facing experience

Sales engineering

Technical communication

Interpersonal skills

Understanding of GTM systems

Interpersonal skills

GTM knowledge

Job description

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This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About The Role

Decagon is looking for a Senior Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre‑sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value‑based solutioning and integration of Decagon’s AI‑native platform into complex customer ecosystems.

You May Be a Good Fit If You

4‑6 years of customer facing experience in a sales engineering (pre‑sales) role
Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
Create and architect generative AI experiences for our customer’s end users
Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
Communicate complex technical concepts clearly to diverse stakeholders, including C‑level decision makers, business users, and engineering stakeholders
Strong interpersonal and teamwork skills
Functional understanding of GTM systems and workflows

Even Better If You