Senior Solution Enablement Lead

Parexel; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

Parexel is seeking a Senior Solution Enablement Lead within the Data & Technology group. The role is based in the UK and can be fully home-based and remote anywhere in the UK.

The SEL will represent assigned business solutions in technology and process domains to maximize value and ROI for patients, sites, sponsors, and staff. You will collaborate with IT, QA, vendors and business stakeholders to identify, configure, implement and maintain solutions, while delivering a long-term roadmap and

Qualifications

• MSc/BSc in a related discipline with experience, or relevant industry experience.
• Excellent interpersonal, verbal, and written communication skills.
• Willingness to work in a matrix environment and value teamwork.

Responsibilities

• Act as the single point of contact for the solution throughout the organisation.
• Optionally act as business owner for the solution and form strong stakeholder relationships.
• Work with IT, Business, Vendors, Quality to formulate the solution strategy and vision.
• Maintain a 3-year roadmap for the solution and major updates.
• Collaborate with business, IT and Vendors to build business cases and approvals for new projects.
• Assist with vendor audits and follow-up resolutions.
• Support IT or vendors during build/configuration and participate in reviews.
• Translate complex concepts into clear, stakeholder-friendly language.

Skills

Interpersonal skills

Stakeholder management

Strategic thinking

Cross-functional teamwork

Communication

Adaptability

Education

MSc/BSc in related discipline

Job description

Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability.

This role will work within our innovative Data & Technology group that continues to evolve to meet business needs, fuel Parexel's growth and enable improved support for stakeholders, including customers and ultimately patients, who will benefit from Parexel's integrated processes and systems.

This role will be based in the UK and can be fully home based and remote working anywhere in the UK only.

As the Senior Solution Enablement Lead (SEL) in the D&T group you will act for one or more business solutions at Parexel with a small scope, covering an individual department or small part of the overall business process.

Your main accountability is to represent your assigned business solution(s) in the technology and process domain to ensure the business maximizes the benefits and return on investment for their solution and improve our ability to serve the needs of patients, sites, sponsors, and internal staff. To achieve this, you will need to strongly collaborate with other internal and external stakeholders during the identification, configuration, implementation, and maintenance of their solution(s) within the business.

Key Accountabilities

Business Solution(s) Representation

• Single point of contact for solution throughout the organisation
• Optionally act as business owner for solution
• Form strong working relationships with all solution stakeholders
• Work to resolve any solution issues with stakeholders and other support functions and escalated where needed

Understanding Business Strategy and Requirements

• Understand the business strategy and requirements by regularly engaging with business sponsors, owners, and SMEs
• Manage a high-level backlog of solution changes, prioritized by value to business
• Verify backlog by regular discussions with business stakeholders & periodically present back to the broader business stakeholder groups for full alignment
• Provide input to IT BAs to accurately document business requirements in detail for implementation projects

Formulation of Technology Strategy

• Work closely with all stakeholders (IT, Business, Vendors, Quality) to help formulate the solution strategy and vision
• Socialise the strategy / vision with stakeholders to help build company-wide consensus
• Partner with Vendors to help develop their products in line with our business strategy and vision
• Maintain a long term (3-year) roadmap for the solution with major updates and releases to help communicate the plans amongst stakeholders

Business value realization

• Work with IT and Vendors to continually deliver the highest priority items on the solution backlog. This could mean advocating new features and functions with external Vendors to get these built into their product(s).
• Collaborate strongly with business, IT and Vendors to build business cases and secure approvals for new projects.
• Working with IT, TQM and QA, input into the planning and execution of any Vendor audits required to bring a new vendor on-board and assist QA with the follow-up and resolution of any audit findings with the Vendor.
• Assist IT or the Vendor during the build or configuration the solution and attend regular review sessions to ensure the new functions or changes are meeting the needs of the business.

Education

• MSc/BSc in a related discipline with experience, or relevant experience in the industry.

Skills

• Excellent interpersonal, verbal, and written communication skills.
• Highly collaborative approach to work and realizes the importance of the outcome to the team and business
• Willingness to work in a matrix environment and to value the importance of teamwork.
• Able to think tactically and strategically for the formation of technology and longer term plans.
• Able to translate complexity into clarity for a wide audience to understand.
• Service excellence mindset and consulting mindset, able to ask the right questions before jumping to solutions and successfully identify the root causes.
• Client focused approach to work.
• Flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and priorities workload.
• Excellent attention to detail and a high aptitude for technology.

Knowledge and Experience

• Previous experience as a System Owner or Product owner would be diesrable.
• Previous understanding and experience of business processes performed by a CRO in the business of initiating, executing, and reporting clinical trials.
• Basic understanding and experience of at least one business process area (e.g., Clinical Operations, Feasibility, Site Start-up etc.) would be desirable.
• Basic understanding of the technology to be supported (e.g., CTMS, EDC, eTMF etc.)
• Some experience in managing the use of technology in the business, including prioritizing features and functions, and understanding the impacts of these changes on a business.
• Some understanding of technology implementation, training, support, and maintenance.
• Some consulting experience and able to demonstrate the consulting mindset.

In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and in return for your hard work you will be rewarded with a competitive base salary, life assurance, dental cover, healthcare cover, pension scheme, holiday as well as other leading benefits you would expect with a top company in the CRO Industry.