Senior Solution Enablement Lead

Parexel; Uxbridge; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Life Assurance

Dental Cover

Healthcare Cover

Pension Scheme

Holiday

Other Benefits

Job summary

Parexel is recruiting a Senior Solution Enablement Lead to join the Data & Technology group in the UK. The role focuses on representing business solutions in technology domains, driving value, and aligning stakeholders across IT, vendors, and business units.

It requires strategic thinking, strong communication, and a consulting mindset to deliver ROI and roadmap-driven outcomes. You will operate in a fully remote UK environment, working with cross-functional teams to enable transformations,

Qualifications

• MSc/BSc in a related discipline with experience, or relevant industry experience.

Responsibilities

• Represent the assigned business solution(s) in the technology and process domain to maximise ROI.
• Collaborate with stakeholders during identification, configuration, implementation and maintenance of solutions.
• Formulate technology strategy and maintain a 3-year roadmap for the solution.
• Delivery of high-priority backlog items in collaboration with IT and Vendors.
• Assist with vendor audits and QA follow-up as required.
• Engage with business sponsors, owners and SMEs to understand requirements and align backlogs.

Skills

Communication skills

Collaborative

Matrix environment

Strategic thinking

Translate complexity to clarity

Consulting mindset

Client focus

Adaptability

Attention to detail

Technology awareness

Education

MSc/BSc in related discipline

Job description

Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability. This role will work within our innovative Data & Technology group that continues to evolve to meet business needs, fuel Parexel's growth and enable improved support for stakeholders, including customers and ultimately patients, who will benefit from Parexel's integrated processes and systems.

This role will be based in the UK and can be fully home based and remote working anywhere in the UK only.

As the Senior Solution Enablement Lead (SEL) in the D&T group you will act for one or more business solutions at Parexel with a small scope, covering an individual department or small part of the overall business process.

Your main accountability is to represent your assigned business solution(s) in the technology and process domain to ensure the business maximizes the benefits and return on investment for their solution and improve our ability to serve the needs of patients, sites, sponsors, and internal staff. To achieve this, you will need to strongly collaborate with other internal and external stakeholders during the identification, configuration, implementation, and maintenance of their solution(s) within the business.

Key Accountabilities

Business Solution(s) Representation

• Single point of contact for solution throughout the organisation
• Optionally act as business owner for solution
• Form strong working relationships with all solution stakeholders
• Work to resolve any solution issues with stakeholders and other support functions and escalat

Understanding Business Strategy and Requirements

• Understand the business strategy and requirements by regularly engaging with business sponsors, owners, and SMEs
• Manage a high-level backlog of solution changes, prioritized by value to business
• Verify backlog by regular discussions with business stakeholders & periodically present back to the broader business stakeholder groups for full alignment
• Provide input to IT BAs to accurately document business requirements in detail for implementation projects

Formulation of Technology Strategy

• Work closely with all stakeholders (IT, Business, Vendors, Quality) to help formulate the solution strategy and vision
• Socialise the strategy / vision with stakeholders to help build company-wide consensus
• Partner with Vendors to help develop their products in line with our business strategy and vision
• Maintain a long term (3-year) roadmap for the solution with major updates and releases to help communicate the plans amongst stakeholders

Business value realization

• Work with IT and Vendors to continually deliver the highest priority items on the solution backlog. This could mean advocating new features and functions with external Vendors to get these built into their product(s).
• Collaborate strongly with business, IT and Vendors to build business cases and secure approvals for new projects.
• Working with IT, TQM and QA, input into the planning and execution of any Vendor audits required to bring a new vendor on-board and assist QA with the follow-up and resolution of any audit findings with the Vendor.
• Assist IT or the Vendor during the build or configuration the solution and attend regular review sessions to ensure the new functions or changes are meeting the needs of the business.

Education

• MSc/BSc in a related discipline with experience, or relevant experience in the industry.

Skills

• Excellent interpersonal, verbal, and written communication skills.
• Highly collaborative approach to work and realizes the importance of the outcome to the team and business
• Willingness to work in a matrix environment and to value the importance of teamwork.
• Able to think tactically and strategically for the formation of technology and longer term plans.
• Able to translate complexity into clarity for a wide audience to understand.
• Service excellence mindset and consulting mindset, able to ask the right questions before jumping to solutions and successfully identify the root causes.
• Client focused approach to work.
• Flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and priorities workload.
• Excellent attention to detail and a high aptitude for technology.

Knowledge And Experience

• Previous experience as a System Owner or Product owner would be desirable.
• Previous understanding and experience of business processes performed by a CRO in the business of initiating, executing, and reporting clinical trials.
• Basic understanding and experience of at least one business process area (e.g., Clinical Operations, Feasibility, Site Start-up etc.) would be desirable.
• Basic understanding of the technology to be supported (e.g., CTMS, EDC, eTMF etc.)
• Some experience in managing the use of technology in the business, including prioritizing features and functions, and understanding the impacts of these changes on a business.
• Some understanding of technology implementation, training, support, and maintenance.
• Some consulting experience and able to demonstrate the consulting mindset.

In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and in return for your hard work you will be rewarded with a competitive base salary.

• life assurance
• dental cover
• healthcare cover
• pension scheme
• holiday
• other leading benefits