Senior Software Engineer — Release & Triage (RDK)

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Free TV/NOW package

Pension with up to 9% employer contrib

Private healthcare

Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

VIP rewards

Job summary

Sky in the United Kingdom is seeking a Senior Software Engineer to join the RDK Triage Engineering team, supporting release cycles for CPE devices running Reference Design Kit software.

You will own the release quality and triage lifecycle, collaborate with Development, Release, and QA teams, and help translate field incidents into fixes while improving tooling and workflows in a fast, agile environment.

Qualifications

• Experience in software engineering, systems debugging, or technical support.
• Experience with Linux and at least one programming language (C, C++, Python, or similar).
• Comfort working with networking and video/digital TV concepts.
• Exposure to data analysis or monitoring tools (Elastic, Splunk, Datadog, or similar).
• Understanding of software development practices, version control, and Agile methodologies.
• Strong communication skills and the ability to work with cross-functional and global teams.
• Curious, adaptable mindset — comfortable learning new tools on the job.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor dashboards to catch emerging customer issues early and act on them.
• Collaborate with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Skills

Linux experience

C/C++

Python

Agile

Data analysis

Communication

Tools

Elastic

Splunk

Datadog

Job description

Sky in the United Kingdom is seeking a Senior Software Engineer to join the RDK Triage Engineering team, supporting release cycles for CPE devices running Reference Design Kit software.

You will own the release quality and triage lifecycle, collaborate with Development, Release, and QA teams, and help translate field incidents into fixes while improving tooling and workflows in a fast, agile environment.