RDK Release Engineer: Triage & Rapid Deployments

sky; Hounslow; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Job summary

Sky is looking for a talented and dedicated Senior Software Engineer in the RDK Triage Engineering team to support release cycles for deployed software on CPE devices. These devices use Reference Design Kit (RDK) and are deployed on millions of devices worldwide.

You will lead on-time, high-quality releases, manage the complete release triage lifecycle, collaborate with Development, Release and QA teams, and identify tools and processes to improve triage workflows.

Qualifications

• Experience in software engineering, systems debugging, or technical support.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Skills

Linux

C++

Python

Problem solving

Communication

Tools

Elastic

Splunk

Datadog

Job description

Sky is looking for a talented and dedicated Senior Software Engineer in the RDK Triage Engineering team to support release cycles for deployed software on CPE devices. These devices use Reference Design Kit (RDK) and are deployed on millions of devices worldwide.

You will lead on-time, high-quality releases, manage the complete release triage lifecycle, collaborate with Development, Release and QA teams, and identify tools and processes to improve triage workflows.