Sr. Software Engineer - Release & Triage

sky; Hounslow; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Job summary

Sky is looking for a talented and dedicated Senior Software Engineer in the RDK Triage Engineering team to support release cycles for deployed software on CPE devices. These devices use Reference Design Kit (RDK) and are deployed on millions of devices worldwide.

You will lead on-time, high-quality releases, manage the complete release triage lifecycle, collaborate with Development, Release and QA teams, and identify tools and processes to improve triage workflows.

Qualifications

• Experience in software engineering, systems debugging, or technical support.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Skills

Linux

C++

Python

Problem solving

Communication

Tools

Elastic

Splunk

Datadog

Job description

We don't just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Sky is looking for a talented and dedicated Senior Software Engineer in RDK Triage Engineering team to support the release cycles associated with deployed software on CPE devices. These devices use Reference Design Kit (RDK), which is deployed on over 100+ million devices spanning video, broadband and home security.

The Release Triage Software Engineer function is critical to the successful development and deployment of new features and fixes as the function ensures that these changes get deployed to the field. Sky's development environment is advanced and highly integrated. It uses industry-standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with effective use of Open-Source code, allows Sky to deliver features and products against aggressive timelines.

What You'll Do:

As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.

Your daily tasks:

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly
• Contribute to and follow Agile development practices
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring
• Help scope requirements and contribute ideas to improve triage tooling and workflows
• Support and mentor teammates, sharing knowledge and best practices as you grow

What You'll Bring:

• Experience in software engineering, systems debugging, or technical support, with a strong problem-solving mindset
• Experience with Linux and at least one programming language (C, C++, Python, or similar)
• Comfort working with networking & video/digital TV concepts (WiFi, broadband, or video technologies a plus, but not required)
• Exposure to data analysis or monitoring tools (e.g., Elastic, Splunk, Datadog, or similar) is a plus
• Understanding of software development practices, version control, and Agile methodologies
• Strong communication skills and the ability to work well with cross-functional and global teams
• A curious, adaptable mindset - comfortable learning new tools and technologies on the job

Team overview:

The Global RDK Field Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of these products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.

Global Product

We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can't wait to get started on what's next.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health supp