Senior Software Engineer

ZipRecruiter; Skipton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the debt purchase and collection industry is seeking a Senior Software Engineer to enhance system configurations that support their customer-centric approach. The role involves managing technical configurations, leading initiatives, and collaborating with stakeholders while offering a competitive salary and bonus structure. The company values continuous improvement and offers opportunities for professional development in a supportive environment.

Benefits

Support for professional qualifications

Flexible working hours

Comprehensive benefits package

Qualifications

• 3–5 years of experience in a configuration analyst or similar systems-focused role.
• Proficiency in SQL and HTML/CSS with experience in CRM systems.
• Strong track record in stakeholder management.

Responsibilities

• Design and optimize complex workflows in the CRM system.
• Develop SQL queries for system automation and reporting.
• Lead discussions with stakeholders to deliver tailored solutions.

Skills

SQL

HTML/CSS

Analytical skills

Problem-solving

Stakeholder management

Job description

Job Description

Perch Group are searching for a Software Engineer.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

£30,000-£35,000 DOE + up to 20% of your annual salary, paid as a bonus.

This role is based at our Blackpool or Skipton office.

About Our Team

Perch Group houses data-driven services spanning the entire debt lifecycle, including BPO services, debt collection, debt purchase, reconnection, and litigation services.

Working as part of the Operational Transformation team, you will be managing configuration changes to our internal systems, ensuring they are planned and delivered in the agreed timelines.

About the Role

As a Senior Software Engineer, you will play a critical role in designing, implementing, and enhancing system workflows and configurations across our CRM platforms. You’ll be responsible for leading technical configuration initiatives, working directly with stakeholders across the business, and driving innovation through data-driven insights and robust configuration solutions.

This is a hands-on role ideal for someone who brings 3–5 years of experience in software configuration, strong SQL and HTML/CSS capabilities, and the confidence to collaborate and influence stakeholders at all levels.

Key Responsibilities

System Configuration & Development

• Design and optimise complex workflows that guide accounts through defined life cycles using business logic, decisions, and outcomes.
• Create and maintain advanced communication templates within CRM systems using HTML and CSS.
• Configure system components, forms, and views to meet business-specific needs across multiple user roles.
• Troubleshoot, diagnose, and resolve configuration and integration issues within CRM platforms.
• Lead the testing and implementation of system configuration changes, ensuring quality and performance.

Data & Insight

• Develop and maintain SQL queries to support system automation, reporting, and operational needs.
• Build data models and reports to deliver actionable insights to business leaders and operational teams.

Stakeholder Management & Collaboration

• Act as a key point of contact between technical teams, business users, and third-party vendors.
• Lead discussions with stakeholders to understand requirements, provide system expertise, and deliver fit-for-purpose solutions.
• Collaborate with developers to align configuration changes with broader development roadmaps.

Continuous Improvement

• Identify opportunities to streamline system processes and deliver efficiency gains.
• Proactively suggest improvements based on system performance, user feedback, and business requirements.

You should apply for this role if you ...

• Have 3–5 years of experience in a configuration analyst or similar systems-focused role.
• Are highly proficient in SQL and HTML/CSS with practical experience applying them in a CRM or workflow system environment.
• Have a strong track record in stakeholder management, with the ability to translate business requirements into technical solutions.
• Possess strong analytical and problem-solving skills, with keen attention to detail.
• Communicate clearly and effectively with technical and non-technical audiences.
• Are passionate about continuous improvement and take initiative to drive system enhancements.

The Application Timeline

· A first stage video call with the internal recruitment team (15 minute call)

· A face to face or video call with the hiring manager (45 minutes- 60 minutes)

Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

If you have any questions or suggestions of how we can assist you in your application due to or personal reasons, please email [e-mail].

What’s In It For You

£30,000-£35,000 salary DOE + up to 20% of your annual salary, paid as a bonus.

These roles are based at our Blackpool or Skipton offices.

37.5 hours per week. We offer flexible working hours between our core hours of 8am- 6pm, Monday to Friday

Support for professional qualifications and ongoing development

Be part of a growing, successful organisation with opportunities to progress your career

A comprehensive benefits package designed to support your wellbeing and work-life balance.

We are an equal opportunities employer

We’re an equal opportunity employer. All applicants will be considered for employment without attention to , , , , , gender , family or parental status, , or veteran, neurodiversity or status.

At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.