Senior Soft FM Operations Leader — Campus Services

EQUANS; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days annual leave (+ public holidys

Life Cover 2x annual salary

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Employee Referral Rewards

Employee Assistance Program

Job summary

Equans seeks a Senior Operations Manager – Soft FM to lead all Soft FM operations for the University of West London on a permanent, full-time basis. You will manage activities across cleaning, security, and related support services, ensuring SLAs and KPIs are met while driving continuous improvement.

The role requires strategic leadership, strong stakeholder management, and the ability to balance competing priorities.

Qualifications

• Strong background in Soft FM management at a senior level.
• Experience managing large teams and prioritising workloads.
• Excellent communication and customer service skills.
• Budget management and financial systems familiarity.
• DBS Enhanced check clearance is essential.

Responsibilities

• Manage all Soft FM teams: cleaning, security, caretaker, helpdesk, etc.
• Ensure services meet SLAs, KPIs, and client expectations.
• Drive continuous improvement, innovation, and cost efficiency.
• Maintain strong relationships with the university’s FM function.
• Recruit, train, develop, and motivate staff.
• Lead a large, diverse operational workforce.
• Create budgets, business plans, and departmental strategies.
• Manage financial performance and reporting.
• Support commercial activity and contract development.
• Some out-of-hours attendance required.

Skills

Soft FM management

Leadership

Budget management

Stakeholder management

CAFM (Maximo)

Contract negotiation

Staff development

Tools

Maximo

Job description

Equans seeks a Senior Operations Manager – Soft FM to lead all Soft FM operations for the University of West London on a permanent, full-time basis. You will manage activities across cleaning, security, and related support services, ensuring SLAs and KPIs are met while driving continuous improvement.

The role requires strategic leadership, strong stakeholder management, and the ability to balance competing priorities.