Senior Social Media Officer

Sja's West; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dedicated team making a difference in communities as a Senior Social Media Officer. This role involves implementing an innovative social media strategy across major platforms, creating engaging content, and fostering community relations. You'll leverage your creativity and experience to enhance public engagement and support the charity's mission of saving lives. With a supportive culture and opportunities for growth, this position offers a chance to be part of a transformative journey in a respected organization. If you have a passion for social media and community engagement, this role is perfect for you.

Benefits

Competitive Salary

Pension Scheme

33 Days Holiday

Health and Wellbeing Portal

Cycle to Work Scheme

Discounts on Various Services

Qualifications

• GCSE level education including Maths & English is required.
• Experience in professional social media campaigns and community management.

Responsibilities

• Coordinate and engage the public across all social media platforms.
• Create daily engaging content and devise social media plans.

Skills

Content Creation

Community Management

Social Media Strategy

Innovative Thinking

Education

GCSE Level or Equivalent

Tools

Canva

Social Media Platforms (Facebook, Instagram, TikTok, X, LinkedIn)

Job description

Find your next role with St John Ambulance.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a dedicated team of over 1,416 employees and 31,000 volunteers, all working towards a common goal: saving lives through essential first aid services, training, and campaigning to put lifesaving skills at the heart of every community. As a charity with a long and illustrious history, we are proud of our past and excited about creating a healthier, safer, and more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.

Job Summary

The Senior Social Media Officer is responsible for implementing the organisation’s social media strategy across all platforms (Facebook, Instagram, TikTok, X, and LinkedIn). The post-holder will work collaboratively with networks across the organisation to populate the national social media feeds with highly engaging content. The ideal candidate has a passion for content creation, using social media trends, and creating positive customer experiences.

About You

• Educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5
• Demonstrable experience of working on professional social media campaigns with sound knowledge of Facebook, Instagram, TikTok, X, and LinkedIn
• Able to demonstrate experience of community management on social media platforms
• Experience commissioning and creating platform and audience optimised content with a good understanding of different audiences and how to engage them
• Able to demonstrate innovative thinking, creativity, and proactiveness.

About the Role

• Coordinate St John’s presence and engage the public on all social media platforms. This includes content creation (using Canva, TikTok/Reels video editing) and being responsible for day-to-day social activity.
• Oversee community management across all social platforms. Foster meaningful engagements and nurture external relationships through comment moderation and regular page monitoring. Protect St John’s reputation.
• Key owner of creating daily engaging content and devising social media plans for teams across the organisation.
• Continuously aid in the planning and creation of platform-optimised, high quality and highly engaging social media content for a variety of audiences.
• Stakeholder management. Form effective working relationships with all staff members, volunteers and relevant outside organisations. As a passionate advocate for social, solidify the importance and potential of social as a tool and help to disseminate best practice.

Please see the job description for more detail (this can be viewed on our website or once you click apply).

If you are a current St John Ambulance employee, please apply here: Click here.

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below.

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.'

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Please note: This role may require DBS clearance.