Senior SMB Customer Success Manager — Growth & Retention

Ravio; Greater London; Sur place; GBP 38 000 - 62 000; Plein temps

Avantages offerts par ce poste

Equity stake

Private healthcare

6 weeks work from anywhere

Pension matching

Learning & development budget

Generous time off

Résumé du poste

Ravio is looking for a Customer Success Manager for SMBs to manage a large, growth-focused portfolio. You’ll drive value delivery, renewals and upsell opportunities while supporting customers through their lifecycle.

You’ll work with product, marketing and support teams to translate customer feedback into roadmap ideas. The role combines tech-enabled and hands-on engagement across 300+ SMB accounts, with an emphasis on relationship-building and commercial outcomes in a fast-growing European tech

Qualifications

• Experience managing a large SMB portfolio.
• Strong customer empathy and relationship-building.
• Able to negotiate and meet revenue/renewal targets.
• Data-driven decision making with attention to detail.
• Experience in HR tech or rewards is a plus.

Responsabilités

• Own a scale portfolio of 300+ SMB accounts with tech-touch and high-touch engagement.
• Drive renewals and upsell to grow revenue.
• Collaborate with ops, marketing, support and product teams to relay customer feedback.
• Build strong customer relationships and ensure value delivery.
• Maintain high account health and contribute to roadmap.

Connaissances

Scale portfolio management

Customer relationship

Commercial acumen

Attention to detail

Teamwork

Sales / account mgmt

HR tech / rewards

Language skills (GER/FR)

Description du poste

Ravio is looking for a Customer Success Manager for SMBs to manage a large, growth-focused portfolio. You’ll drive value delivery, renewals and upsell opportunities while supporting customers through their lifecycle.

You’ll work with product, marketing and support teams to translate customer feedback into roadmap ideas. The role combines tech-enabled and hands-on engagement across 300+ SMB accounts, with an emphasis on relationship-building and commercial outcomes in a fast-growing European tech