Senior Services Manager, Complex Needs & Community

South West Community Chaplaincy; Hemel Hempstead; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days + max 29

Birthday leave

Cash plan health cover

Blue light card eligibility

Employee Assistance Programme

Ongoing training

Job summary

Hertfordshire Mind Network is seeking a Services Manager for Complex Needs & Community to lead and grow central services across Hertfordshire. The role involves managing staff, developing partnerships and ensuring effective delivery of Flourish and Bounce Back contracts, with extensive travel to wellbeing centres and partner organisations.

You will report to the Chief Operating Officer, contribute to safeguarding leadership, and drive service improvements while aligning with organisational

Qualifications

• Experience leading complex needs and community services.
• Ability to travel across Hertfordshire for work.
• Experience with safeguarding policies and governance.

Responsibilities

• Support the COO with effective running of the complex needs and community services.
• Build strong relationships with commissioners and partner organisations.
• Manage the Flourish contract and Bounce Back services.
• Oversee recruitment and management of client-facing staff.
• Ensure policies and procedures are current and followed.

Skills

Leadership

Staff management

Partnership development

Job description

Hertfordshire Mind Network is seeking a Services Manager for Complex Needs & Community to lead and grow central services across Hertfordshire. The role involves managing staff, developing partnerships and ensuring effective delivery of Flourish and Bounce Back contracts, with extensive travel to wellbeing centres and partner organisations.

You will report to the Chief Operating Officer, contribute to safeguarding leadership, and drive service improvements while aligning with organisational