Head of Services

ANDOVER MIND; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

ANDOVER MIND in the United Kingdom is seeking a dynamic Head of Services to lead strategic oversight and the delivery of contracted services, including Wellbeing and PCN services, SMI Facilitators and Safe Havens, ensuring high-quality outcomes for service users.

You will oversee operational delivery, monitor performance against objectives, prepare re-tender documents, coordinate audits and performance reports to commissioners and funders, and act as Deputy Safeguarding lead within the senior

Qualifications

• Demonstrable track record of operating at a senior manager level with extensive leadership experience.
• Proven experience of developing people and successful succession planning.
• Knowledge of quality assurance and continuous improvement processes and implementing best practice.
• Proven experience of setting and managing budgets.
• Sound organisational and project management skills with the ability to translate strategic plans into performance.
• Highly effective interpersonal, influencing and communication skills with the ability to gain the trust and confidence of commissioners and other key stakeholders.

Responsibilities

• Oversee the operational delivery of all contracted services, including planning and monitoring performance against objectives.
• Prepare service contracts for re-tendering and ensure readiness for contract changes.
• Lead reporting to commissioners and funders on performance, outputs and outcomes.
• Act as Deputy Safeguarding lead to the Manager N&M Hants Safe Haven.
• Collaborate with the Senior Leadership Team and CEO on forward planning.

Job description

We are seeking a dynamic and experienced Head of Services to lead strategic oversight and the delivery of service contracts, currently Wellbeing and PCN services, SMI Facilitators and Safe Havens for Andover Mind.

About the Role

To oversee the operational delivery of all contracted services, including planning, setting and monitoring performance against objectives, quality standards costs, and ensuring alignment with contracts and service specifications.

To prepare service contracts for re-tender process and ensure the organisation is ready for any contract changes in 27/28.

To be an active, collaborative and effective member of the Senior Leadership Team and participate in forward planning with the Chief Executive.

Work positively and responsively with commissioners and other funders to ensure necessary contracts and agreements are in place for each service and that they are renewed as required and that documentation and proposals are discussed and agreed with the CEO and Finance Manager.

Coordinate audits and other systems and procedures to monitor, review and report on performance and the effectiveness of services, their outcomes, impacts and outputs.

Production of regular contract monitoring and reports on performance to commissioners and other funders.

To act as Deputy Safeguarding lead to the Manager N&M Hants Safe Haven who is the Safeguarding lead.

Demonstrable track record of operating at a senior manager level with extensive leadership experience.

Proven experience of developing people and successful succession planning.

Knowledge of quality assurance and continuous improvement processes and implementing best practice.

Proven experience of setting and managing budgets.

Sound organisational and project management skills with the ability to translate strategic plans into performance.

Highly effective interpersonal, influencing and communication skills with the ability to gain the trust and confidence of commissioners and other key stakeholders quickly., A strong appreciation of the local and national drivers in mental health and wellbeing service provision, and a sound knowledge of primary care and community mental health services in a multi-agency context.