Senior Services Engineer

GTS Group Ltd; Hebburn; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Siemens Smart Infrastructure in Hebburn, near Newcastle upon Tyne, is seeking a Senior Service Engineer for Protection & Control. The role combines office/home-based work (about 70%) with 30% customer site travel, supporting critical UK electrical transmission and distribution networks.

You will diagnose faults, provide remote support under SLAs, and perform site fault investigation, testing and commissioning on protection systems.

Qualifications

• Degree in Electrical Engineering or equivalent.
• Experience in electricity Transmission & Distribution sector.
• Background in Protection & Control engineering and commissioning.
• Willingness to participate in on-call rota.

Responsibilities

• Diagnose, investigate and resolve faults across Protection & Control systems.
• Provide remote technical support under SLAs.
• Attend customer sites to investigate issues and implement solutions.
• Carry out testing, commissioning and secondary injection testing.
• Support FAT/SAT activities and produce engineering documentation.

Skills

Fault-finding

Remote support

On-call support

Documentation

Electrical network knowledge

Education

Electrical Engineering degree

Tools

SIPROTEC 5

SICAM PASS/SCC

Protection relay configuration

Job description

Location: Hebburn, Newcastle upon Tyne

Working Pattern: Hybrid – approximately 70% office/home-based and 30% customer site travel

Industry: Power Transmission & Distribution | Electrical Engineering | Protection & Control

Help Shape the Future of the UK's Energy Network

We're recruiting for an experienced Senior Service Engineer – Protection & Control to join Siemens Smart Infrastructure's Electrification & Automation team.

This is an excellent opportunity for an engineer with a background in electrical protection systems, substation engineering or commissioning to work on critical infrastructure supporting the UK's electricity Transmission & Distribution network.

You'll be responsible for providing technical support, fault diagnosis, testing and commissioning services across Protection & Control systems, helping customers maintain the reliability, safety and performance of their electrical networks.

The role offers a varied mix of technical engineering, remote support and customer site activities, with the opportunity to develop your expertise in Siemens' industry-leading protection technologies.

The Role

As a Senior Service Engineer, your responsibilities will include:

• Diagnosing, investigating and resolving faults across electrical Protection & Control systems.
• Providing remote technical support to customers under Service Level Agreements (SLAs).
• Attending customer sites to investigate technical issues and implement solutions.
• Carrying out testing, commissioning and secondary injection testing.
• Supporting Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
• Developing, configuring and modifying Protection & Control solutions.
• Producing and reviewing technical documentation, including Functional Design Specifications (FDS), I/O schedules and test procedures.
• Working with Siemens technologies, including SIPROTEC 5 and SICAM PASS/SCC.
• Recording technical incidents, preparing service reports and maintaining accurate engineering documentation.
• Participating in an on-call support rota to assist customers with network issues.

What We're Looking For

We're keen to speak with engineers who have experience working within the electricity Transmission & Distribution sector, particularly those with a background in protection systems, electrical controls or substation commissioning.

• A degree in Electrical Engineering or equivalent relevant industry experience.
• Experience within the electricity Transmission & Distribution industry.
• A background in Protection & Control engineering, control systems or associated commissioning activities.
• Strong electrical fault-finding, testing and commissioning skills.
• Knowledge of protection systems, communication protocols and technical engineering documentation.
• The ability to investigate technical problems and provide practical engineering solutions.
• Willingness to participate in an on-call support rota.
• Siemens SIPROTEC 5, SICAM or associated protection technologies.
• Secondary injection testing and protection relay configuration.
• Transmission network projects and customer specifications.
• Remote technical support and customer SLA environments.
• FAT/SAT activities and commissioning documentation.
• Cyber security awareness within electrical control systems.

We would also welcome applications from experienced Protection Engineers, Protection & Control Engineers and Substation Commissioning Engineers who are interested in moving into a technically varied service engineering position.

What's on Offer?

• The opportunity to work with Siemens, a globally recognised engineering organisation.
• A hybrid working arrangement, with approximately 30% customer site travel.
• Exposure to major UK energy infrastructure and Transmission & Distribution projects.
• Opportunities for technical development and continued learning.
• A varied engineering position combining hands-on technical work, customer support and problem-solving.
• The opportunity to contribute to the modernisation and decarbonisation of the UK's electricity network.