Senior ServiceNow GRC & IRM Transformation Advisor

Infosys Consulting; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Infosys Consulting in the United Kingdom seeks a Senior ServiceNow GRC/IRM Transformation & Advisory Consultant to drive enterprise risk and resilience programs. You will lead strategic advisory, design and delivery of ServiceNow IRM solutions, and partner with clients across Financial Services, Retail, and Energy sectors.

The role requires strong stakeholder management and global collaboration. You will work with cross-functional teams, shape transformation programs, and contribute to bid

Qualifications

• CSA certification is required.
• Two CIS certifications are highly preferred.
• Minimum 5 years of dedicated consulting experience.
• Demonstrated experience in ServiceNow implementation and advisory roles (IRM, RC, VR, SIR, TPRM).
• Excellent stakeholder management and communication skills (English C2).

Responsibilities

• Provide strategic advisory across Enterprise Risk Management, Policy & Compliance, Operational Resilience, TPRM and Governance models using ServiceNow IRM.
• Lead design and delivery of ServiceNow solutions to enable client outcomes.
• Apply industry expertise across Financial Services, Consumer & Retail, Energy & Utilities to tailor solutions.
• Cultivate trusted advisor relationships with clients and expand Infosys Consulting's impact.
• Contribute to global consulting capability, coach colleagues, and stay ahead of market trends.
• Support bid responses and identify new opportunities to expand client impact.

Skills

ServiceNow Mastery

Consulting Experience

CSA Certification

CIS Certification

Project Leadership

Stakeholder Management

English Proficiency

Willingness to Travel

Pre-Sales & Value Articulation

Mobility

Tools

ServiceNow Platform

Job description

Senior ServiceNow GRC/ IRM Transformation & Advisory Consultant Role

London

About Us

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capabilityin the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team.

About your role

As a ServiceNow GRC / IRM Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.

Your role will Include:

• Strategic Advisory:Providing expert, evidence-supported advisory services across Enterprise Risk Management, Policy & Compliance, Operational Resilience, Third-Party Risk Management and Governance operating models enabled by ServiceNow IRM.
• Outcome-Driven Delivery:Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, with a focus on enterprise risk management, risk and control frameworks, operational resilience, business continuity management and third-party risk management.
• Industry Expertise:Applying deep industry subject matter expertise across diverse sectors (Financial Services, Consumer & Retail, Energy & Utilities) to tailor solutions.
• Client Partnership:Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner.
• Practice Building:Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development:Supporting bid responses and identifying new opportunities to expand our impact with clients.

• ServiceNow Mastery (5+ years required):Proven experience in ServiceNow implementation and advisory roles, with demonstrable expertise in the IRM suite, including Risk Management, Policy & Compliance, Audit Management, TPRM and Operational Resilience.

• Preferred Module Specializations:Integrated Risk Management (IRM),Risk & Compliance (RC), Vulnerability Response (VR), Security Incident Response (SIR), Third-Party Risk Management (TPRM), Agentic AI (Now Assist, GenAI), Configuration Management Database (CMDB).
• Consulting Acumen:A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Sector Expertise
• Financial Services: Supported financial institutions in governance, risk, compliance and operational resilience strategies, to strengthen regulatory adherence, risk oversight, and control effectiveness.
• Consumer & Retail: Strengthened enterprise risk management, supplier risk oversight, regulatory compliance, and operational resilience across complex supply chains and customer-facing operations.
• Energy & Utilities: Enabled utility organisations to improve enterprise risk visibility, operational resilience, regulatory compliance, and supplier risk management through ServiceNow IRM-led transformation.
• Certifications that Set You Apart:
• Required:ServiceNow Certified System Administrator (CSA).
• Highly Preferred:At least two (2)ServiceNow Certified Implementation Specialist (CIS) certifications.
• Project Leadership:Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable Certifications:PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change:Experience in managing organizational change and driving adoption for technology transformations.
• Desired Certifications:PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation:Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential Skills:Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility:Willingness to travel to client sites as required.
  
  

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial.Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

Opening Date - 25th September 2026
Closing date - 24th October 2026