Senior ServiceNow DevOps Delivery Lead

adesso UK; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

adesso UK in London is seeking an experienced ServiceNow DevOps Delivery Lead to own and elevate the DevOps function across an enterprise ServiceNow environment, coordinating a 6–8 person London-based team and aligning client, supplier and vendor activities.

You will shape governance, KPIs and incident/change/release management, drive automation, and ensure platform stability and continuous improvement through structured delivery and senior stakeholder engagement.

Qualifications

• Extensive experience leading enterprise-scale DevOps in ServiceNow.
• Strong stakeholder management and communication skills.
• Hands-on Agile delivery with backlog prioritisation and demand management.
• Solid understanding of CI/CD, release management and deployment processes.

Responsibilities

• Provide leadership and coordination across the ServiceNow DevOps function, ensuring platform objectives and priorities are delivered effectively.
• Direct a London-based team of 6–8 colleagues, promoting collaboration and accountability.
• Prioritise and manage platform demand, including incidents, changes and enhancements.
• Oversee end-to-end DevOps lifecycle from CI/CD to deployment and environment governance.
• Enhance the DevOps operating model with automation, monitoring and standardisation.

Skills

ServiceNow

DevOps leadership

Agile delivery

Stakeholder management

Tools

CI/CD tools

Automation tooling

Job description

adesso UK in London is seeking an experienced ServiceNow DevOps Delivery Lead to own and elevate the DevOps function across an enterprise ServiceNow environment, coordinating a 6–8 person London-based team and aligning client, supplier and vendor activities.

You will shape governance, KPIs and incident/change/release management, drive automation, and ensure platform stability and continuous improvement through structured delivery and senior stakeholder engagement.